[TowerTalk] FW: Unhappy Customers

[Howard K2HK]

I hate getting involved in mud slinging but I would like to relate my experience with SteppIR. I like Bill,KH6XS, no longer own SteppIR's. I have had six SteppIR's in the past but for reasons not pertinent to this discussion I no longer have any. The service I received was the most amazing I have ever experienced. Antennas were exchanged and  parts sent w/o charge. Mike even gave me his cell phone number. Granted there were some glitches but they were always rectified as soon as possible. I had numerous conversations both on the phone and by e-mail discussing design and modeling. I doubt if there are many companies that would be so open about a proprietary product. Some of the things they did were so unusual that I hesitate to mention it here since it might open the flood gates. On some of these issues I think Mike handles them on an individual basis. I have no interest in the company other than wishing a small company that had the guts to market  an innovative  product continued success.

I also deal with Array Solutions. I find them to be most accommodating and responsive to any problems. E-mails work the best since they too are limited in size and can't always be available to answer phone calls. They too go beyond the sell  it and forget. They will go out of their way to customize and to solve individual problems. 

It is understandable when one feels ignored to hold some unkind thoughts but they are likely to be a temporary glitch for both those companies. I would say if you give them the chance it will be rewarded with their usual good service.

Howard..K2HK

> 
> Rather than go into a giant detailed report over this particular issue, I'll
> just say I fully agree with this last statement of Dave's. And add that
> there are two popular vendors who I personally think should read and heed
> Dave's message. In my opinion those two vendors are Array Solutions and
> Champion Radio. In my case, I found when I place an order, I get no response
> at all for over two weeks. It does not make for good customer
> relations/feelings. I absolutely do not demand immediate shipment of my
> order, but I certainly do expect a quick response from any vendor. 
> 

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