[TowerTalk] Myth about engineers from a tech

[kmohror at comcast.net]

This is from a 25 year electronics (RF and other) technician's point of view of engineers. 
Customer orders a system, salesman writes up order and promises the world. 
Engineer takes order, designs and upgrades the system, sends it off to production. 
System delivered to customer for installation. Tech installs the system and finds that the system does not work the way customer ordered it. 
Tech calls engineer and is informed it works the way he designed it and it is no longer his problem and it is up to the tech to make it work the way the customer wants it to. 
Tech re-engineers the system, gets it working the way the system was ordered. 
Tech gets brunt of customers anger because the system costs more than was quoted. 
SIGH 

kmohror 
K7EKM