[TowerTalk] Servicing an MFJ 259B

[Bill via TowerTalk]

I have bought my last item from MFJ/Ameritron.
 
Over the years I have had several items of MFJ/Ameritron  manufacture and 
always had great customer service.  Over the last couple of  years that 
satisfaction has changed to disappointment...major problems with  repair of my 
AL-1500 and now my MFJ259
 
I sent my MFJ 259B  in for repair on July 2 and they received  on July 7.  
I was told at that time it would be four weeks until they got  to repair 
it....a long time but fair enough.  On Aug 7 still no word from  them so I 
called.  They would place it on their "expedite list".  A  week later no word 
from them so I called again.  It was still on their  expedite list.
 
On August 18, I finally got a call telling me they had done no  repairs to 
it, and it was working fine.  I disputed this and repeated  exactly what was 
in my letter to them and to check it out again.  On the  21st, they finally 
found the problem and said they would be shipping it on  Friday.
 
 
It's a two day ship from MS to FL so it should have arrived on  Monday, the 
25th.  Today, the 28th, it still had not arrived so I called  again.  The 
problem:  the MFJ 259 sat around for four business days  when they finally 
shipped it.  It was shipped yesterday.  When I asked  what the problem was, I 
got no reason, apology or anything else.  They had  no problem charging my 
credit card right away.There is no excuse for doing  business in this manner.
 
Bottom line, do some deep thinking if you want to buy any antenna  
analyzers from MFJ.  Mine worked great, but customer support and repair is  sadly 
lacking.  They had this device from July 7 until August  27.   IMHO, that is 
terrible customer service.
 
Bill K4XS/KH7XS