[TowerTalk] Servicing an MFJ 259B

[Herbert Schoenbohm]

On March 30,2014 I sent my MFJ-259 fpr reapair and the replacement of 
the front end surface mount diodes which I included in with the repair 
request.  They claimed they do not have my unit. So I sent proof of the 
mailing and delivery by Priority Mail with the pickup at Starkville. MS  
They have been giving me the run around for the past 5 months and claim 
they can not find my unit.  This is the worst customer service I have 
ever received in over 50 years in dealing with vendors.

Anyone have an suggestion on what I can do at this point? Please help me!


Herb Schoenbohm, KV4FZ

On 8/28/2014 12:22 PM, Bill via TowerTalk wrote:
> I have bought my last item from MFJ/Ameritron.
>   
> Over the years I have had several items of MFJ/Ameritron  manufacture and
> always had great customer service.  Over the last couple of  years that
> satisfaction has changed to disappointment...major problems with  repair of my
> AL-1500 and now my MFJ259
>   
> I sent my MFJ 259B  in for repair on July 2 and they received  on July 7.
> I was told at that time it would be four weeks until they got  to repair
> it....a long time but fair enough.  On Aug 7 still no word from  them so I
> called.  They would place it on their "expedite list".  A  week later no word
> from them so I called again.  It was still on their  expedite list.
>   
> On August 18, I finally got a call telling me they had done no  repairs to
> it, and it was working fine.  I disputed this and repeated  exactly what was
> in my letter to them and to check it out again.  On the  21st, they finally
> found the problem and said they would be shipping it on  Friday.
>   
>   
> It's a two day ship from MS to FL so it should have arrived on  Monday, the
> 25th.  Today, the 28th, it still had not arrived so I called  again.  The
> problem:  the MFJ 259 sat around for four business days  when they finally
> shipped it.  It was shipped yesterday.  When I asked  what the problem was, I
> got no reason, apology or anything else.  They had  no problem charging my
> credit card right away.There is no excuse for doing  business in this manner.
>   
> Bottom line, do some deep thinking if you want to buy any antenna
> analyzers from MFJ.  Mine worked great, but customer support and repair is  sadly
> lacking.  They had this device from July 7 until August  27.   IMHO, that is
> terrible customer service.
>   
> Bill K4XS/KH7XS
>   
>   
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