[TowerTalk] Servicing an MFJ 259B

[Bill via TowerTalk]

Customer service defines what a company is all about.  You  treat the 
customers as though each one is important...because they are.   Without the 
customer, there is no business.
 
Many companies serve a "niche market" and give great  service...Tarheel and 
Elecraft to mention a couple.  Niche markets don't  necessarily mean crappy 
service.
 
Nowhere in my post did I complain about the quality of  MFJ products.  I 
have no problem with that, just the lousy customer  service.  My MFJ 259 also 
has worked well for years, but that has nothing  to do with service.  By the 
way, this is not a one time occurrence with  that company.  As I mentioned, 
I had a real nightmare with my AL-1500 and  the time it took to get that 
fixed (3 trips to Ameritron and several  months) before it was right.  
Customer service is why I sold it and  got an Acom instead.
 
The companies set up for business in ham radio do not do it out of  the 
goodness of their hearts, they do it for a profit.  We owe them  nothing.  
However, when we spend our $$ it is reasonable to expect a good  product and 
decent service when the equipment is returned for repair.   Although MFJ 
achieves the first expectation, it is woefully inadequate on the  second.
 
Bill K4XS/KH7XS
 
 
 
 
 
 
In a message dated 8/28/2014 5:42:13 P.M. Coordinated Universal Time,  
wa3gin at comcast.net writes:

Doug,

You are a brave commentator... don't you know it's an  old passtime to bash 
MFJ and even other vendors like ALPHA, Mosley,  Hy-Gain, Cushcraft, etc. 
get 
bashed by some.  I think the bashing  occurs from frustrations fed by a 
lack 
of experience and understanding of  what it takes to operate a company that 
serves a niche market which will  not support large profit margins.  In 
otherwords, yes, MFJ could  certainly build higher quality products but 
those 
same hams that bash MFJ  wouldn't buy the more expensive product and they 
would whine about the  cost!  MFJ could have the gear built in CHINA... 
then 
they get bashed  for doing it!
Some operators who don't have much to talk about that is  technical or 
interesting lean towards bashing because it is so easy to  do... sort of 
like 
CNN's breaking news that is continuously breaking and  yet it is the same 
old 
garbage....;-)

I've had a 259B for many  years and it works well and meets my expectation. 
If I wanted to spend  $15,000 on an Anritsu analyser. I'm sure I'd love it 
but couldn't justify  the expense for the few times I would use it to tweak 
a 
dipole or yagi.  I'd rather spend the money on a tower and  antenna.

73,
dave
wa3gin
----- Original Message -----  
From: "Doug Turnbull" <turnbull at net1.ie>
To:  <jim at audiosystemsgroup.com>; <towertalk at contesting.com>
Sent:  Thursday, August 28, 2014 12:43 PM
Subject: Re: [TowerTalk] Servicing an  MFJ 259B


> Gentlemen,
>    The epitaph for MFJ  is a bit unfair. 


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