[TowerTalk] MFJ repairs

[Tom Nicholson]

Craig,
      I would wager that the vast majority of people here would agree 
with you that MFJ employees, most probably, are all "good guys" and well 
intended in the pursuit of making available a source of equipment for 
the Ham Radio community.  Where management has failed is the support 
"after the sale"! Many fine products have failed as a result of poor or 
no product support. The lack of support is no reflection on the 
dedication and expertise of the support personnel, What it is a 
reflection of is the mismanagement of the support system. This CAN be 
remedied, BUT maybe at the cost of some management jobs. They need to 
have the management team address these problems or replace the team. It 
seems at MFJ it has reached "critical mass" and the statement has to be 
made:

     "You are either part of the solution or you are part of the 
problem" and make the hard decisions from that point forward.

     YMMV, but that has been my experience over the 30+ plus years that 
I owned a business that was 20% sales and 80% customer service.

73
Tom W1ALZ



On 8/31/2014 3:34 PM, Craig Clark wrote:
> When you bash MFJ, just remember, if it was not for them, we would have no:
>
> Hy-Gain
> Cushcraft
> Ameritron
> Mirage
> Vectronics
> Ed Noll and many other books
>
> And probably a few others that I can't remember.
>
> I have known and worked with MFJ for over 35 years. Say what you will, they
> are the good guys.
>
> Back to towers and antennas.
>
> Craig
>
>
> Craig Clark K1QX
> PO Box 209
> 107 Fitzgerald Rd
> Rindge NH 03461
> (603) 899-6103 office
> (603) 520 6577 cell
>
>
>
>