[TowerTalk] Fwd: New Fair-Rite Clamp-On -- BAD NEWS

Patrick Greenlee patrick_g at windstream.net
Mon Jan 13 11:32:08 EST 2014

It is good that things turned out about as good as could be expected. 
Still, if it were me and I had a customer with your situation I would be 
offering something to try to make up for the hassle.  This good will gesture 
would help keep that customer and give him a happy ending to tell his 
friends so they don't have such a negative impression of the supplier.

Again, glad it is turning out OK for you.

Patrick NJ5G

-----Original Message----- 
From: Jim Brown
Sent: Sunday, January 12, 2014 3:32 PM
To: towertalk at contesting.com
Subject: Re: [TowerTalk] Fwd: New Fair-Rite Clamp-On -- BAD NEWS

On 1/12/2014 12:53 PM, Patrick Greenlee wrote:
> Don't hold your breath.
Why the negativity? I gave the vendor sufficient background to make a
good case with Fair-Rite. So far, I have been treated well.  I've got an
RMA for the wrong parts, to be shipped on their UPS account, and either
a refund or credit, my choice.

73, Jim K9YC

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