[TowerTalk] Fwd: New Fair-Rite Clamp-On -- BAD NEWS
patrick_g at windstream.net
Mon Jan 13 11:32:08 EST 2014
It is good that things turned out about as good as could be expected.
Still, if it were me and I had a customer with your situation I would be
offering something to try to make up for the hassle. This good will gesture
would help keep that customer and give him a happy ending to tell his
friends so they don't have such a negative impression of the supplier.
Again, glad it is turning out OK for you.
From: Jim Brown
Sent: Sunday, January 12, 2014 3:32 PM
To: towertalk at contesting.com
Subject: Re: [TowerTalk] Fwd: New Fair-Rite Clamp-On -- BAD NEWS
On 1/12/2014 12:53 PM, Patrick Greenlee wrote:
> Don't hold your breath.
Why the negativity? I gave the vendor sufficient background to make a
good case with Fair-Rite. So far, I have been treated well. I've got an
RMA for the wrong parts, to be shipped on their UPS account, and either
a refund or credit, my choice.
73, Jim K9YC
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