[TowerTalk] More from the M2 antennas quality control file

[Lizeth Norman]

You've got to be kidding me. So I'm at fault for getting a box worth
$700 that's filled with mistakes?? Where does that skewed logic come
from?

What does the value of a dollar mean, anyway? I spent money in order
to play with my satellite gear rather than fiddle with my T-100, build
jigs, cut elements and build matching networks. In this case, the
manufacturer made a BAD BAD oopsie.

Are you an engineer? If so, what were you doing when the statistical
method behind six sigma quality was discussed?

Let me refresh your memory if you don't know or haven't got the
message: The number of failed products manufactured is directly
related to the number of defective components in it. In this case, a
defective product, produced by a manufacturer cutting corners shows up
in my hands.

Here's a clue for you: If I have one that's wrong, there are others.

I'll continue giving M2 antennas bad publicity. Those pictures on
Flickr are going to stay. When they show me that they can fix an
obvious problem, like more than 50% of an antenna being the wrong
size, I'll quit.

Personally, I don't care if you think the moon is made of green
cheese. I know exactly what happened, have pictures to prove it, the
physical part (antenna) to back it up and most importantly, the
receipt.

M2 antennas quality control AND customer service leave much to be
desired. There's no doubt about that.

Feel free to astroturf somewhere else.

On Mon, Apr 13, 2015 at 9:19 PM, Mike Smith VE9AA <ve9aa at nbnet.nb.ca> wrote:
> Norman,
>
>
>
> So you say you got a bunch of elements that you believe are not correct.
> (whether it's 6, 10 or 20 doesn't matter) and you paid some ~$700 for this
> antenna, correct?
>
> Whether I (or anyone) even believes your measurements are accurate doesn't
> matter. YOU believe you got all (or most, or some) of the wrong parts.
> (whether it's a design flaw, a diagram typo(s) or poor QC is not really the
> issue.
>
> You are convinced the elements are mostly (or partially) wrong.  Fair
> enough.
>
>
>
> I believe one poster noticed when he went over your picture and measurements
> and compared them to the diagram more elements lined up than (perhaps) you
> first saw.  I would also say "fair enough".
>
>
>
> When you called M2 on the phone and calmly said you got some/all/most of the
> wrong elements, they said (I'm paraphrasing on your behalf) "tough sh!t" ?
> (really?!?!?! it was that cut and dry?  Really?)
>
>
>
> Did you try to work out something with them?
>
>
>
> Something doesn't add up.  It's a small market.  Companies want repeat
> business and glowing reviews.  This smacks of quite the opposite.
>
> Most responsible companies would've either had you immediately box up and
> send it back for a replacement
>
> or possibly, if you knew exactly which elements were incorrect/wrong, sent
> you the replacements.  Some companies would've just refunded your money I
> guess.
>
>
>
> Nobody wants bad PR like you've generated here.  Not even a fairly
> well-to-do company like M2.
>
>
>
> Is there more to your story that you are perhaps not sharing?
>
>
>
> Like, what exactly was said during this phone call?  I have to think
> something might be missing.
>
>
>
> I don't know you, nor would I presume to know what transpired during this
> call, but it's a gut feeling the whole story is just not being presented as
> it transpired.
>
>
>
> Or , you know what.maybe they WANT to go out of business>!>? (but I don't
> most companies would want that) (hi)
>
>
>
> Look, I hope you get it resolved.  I get you are upset and I can appreciate
> that you may not get the outcome you were hoping for, but seems this thread
> has revealed much about the 432 antenna but not all.
>
>
>
> 73 de Mike VE9AA
>
>
>
>
>
> Mike, Coreen & Corey
>
> Keswick Ridge, NB
>
>
>
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