[TowerTalk] Rigexpert AA-54 firmware update disaster

[Tim Duffy]

Hello Elliot:

The person that WA8JXM spoke to at DX Engineering did confirm that the unit failed during the upgrade and told him that the unit would have to be sent to the Ukraine to get it repaired. We are working with WA8JXM to get a good outcome.

73
Tim K3LR

-----Original Message-----
From: Elliott Lawrence [mailto:wa6tla at icloud.com] 
Sent: Tuesday, March 2, 2021 11:45 AM
To: Raymond Benny
Cc: Ken WA8JXM; Tim Duffy; Towertalk
Subject: Re: [TowerTalk] Rigexpert AA-54 firmware update disaster

> It’s fortunate that the CEO of DX Engineering monitors this list and was able to help.  The real question was why didn’t the person at DX Engineering that Ken talked with didn’t know how to help him!
> 
> 73
> Elliott WA6TLA


> On Mar 2, 2021, at 8:31 AM, Raymond Benny <rayn6vr at gmail.com> wrote:
> 
> I have an AA-54 analyzer and would like to upgraded the firmware. Is there
> any reason I cannot do it myself?
> 
> I realize that Ken had problems but is this typical?
> 
> Ray,
> N6VR/W7YA
> 
> On Tue, Mar 2, 2021, 6:20 AM Ken WA8JXM <wa8jxm at gmail.com> wrote:
> 
>> Tim,
>> Thank you very much, I appreciate the help and the quick response!
>> 
>> 73,
>> Ken WA8JXM
>> 
>> On Mon, Mar 1, 2021 at 11:42 PM Tim Duffy <k3lr at k3lr.com> wrote:
>> 
>>> Hello Ken
>>> 
>>> DX Engineering will help you - as we do for all customers. Send it to DX
>>> Engineering and we'll upgrade the software and send it back to you. No
>>> charge for anything.
>>> 
>>> 73
>>> Tim K3LR
>>> CEO DX Engineering
>>> 
>>> -----Original Message-----
>>> From: TowerTalk [mailto:towertalk-bounces at contesting.com] On Behalf Of
>> Ken
>>> WA8JXM
>>> Sent: Monday, March 1, 2021 11:38 PM
>>> To: Towertalk
>>> Subject: [TowerTalk] Rigexpert AA-54 firmware update disaster
>>> 
>>> I recently tried the firmware update from the Rigexpert website and ended
>>> up with a disaster.
>>> 
>>> The firmware update failed and now when I turn the unit on, the screen is
>>> nothing but hex trash.
>>> 
>>> I tried the Rigexpert website and they told me to contact my national
>>> reseller.  I contacted DX Engineering, where I purchased the unit.  They
>>> checked into it and said my only hope was to send it back to the Ukraine
>>> and that would probably cost as much as a new unit :(
>>> 
>>> Does anyone have experience recovering from such an issue or suggestions?
>>> 
>>> tnx es 73,
>>> Ken WA8JXM
>>> _______________________________________________
>>> 
>>> 
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