[TowerTalk] Fwd: [Elecraft] H40WA needs urgent help with K3

[Jim Brown]

Anyone know of another company that provides this level of customer 
support? N6KR is one of the two Owners.

73, Jim K9YC

-------- Forwarded Message --------
Subject: Re: [Elecraft] H40WA needs urgent help with K3
Date: Wed, 28 Feb 2024 18:14:33 -0800
From: Wayne Burdick <n6kr at elecraft.com>
To: eric norris <gliderboy1955 at yahoo.com>
CC: Elecraft Reflector <elecraft at mailman.qth.net>

Hi Eric,

Our CS team responded to this at 1651 PST. Rob provided details on how 
to reload firmware when "MCU LD" is flashing. Nothing heard after that.
The 0555 error code pertains to the sub RX DSP, if that helps.

It's after CS hours now, but I'll check my direct email periodically.

73,
Wayne
N6KR


> On Feb 28, 2024, at 4:21 PM, eric norris <gliderboy1955 at yahoo.com> wrote:
> 
> See forwarded message
> 
> 73, Eric NF6S
> 
> ex WD6DBM
> 
> 
> 
> ----- Forwarded Message -----
> From: "Paul N6PSE via Chat" <chat at ncdxc.org>
> To: "NCDXC Discussion List" <chat at ncdxc.org>
> Sent: Wed, Feb 28, 2024 at 4:08 PM
> Subject: [NCDXC Chat] Urgent K3 help needed
> Hi guys. One of our H40WA K3 has gone into a wonky state.
> 
> We got repeated  ERR 0555 and DSC error messages. 
> 
> We updated the firmware 
> 
> Firmware updated says K3 Bootstrap loader did not echo “D” remove power and try firmware load.
> 
> I removed power and sent all firmware to K3.
> 
> K3 now is in a state where the display is dark and shows MCU LD and the TX led is blinking 
> 
> Removing power does not get it out of this state. Need expert advise asap,
> 
> Thanks
> 
> Paul N6PSE



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