[VHFcontesting] M2 INC Customer Service

[Marshall-K5QE]

Hello to everyone.....Mike and the M2 gang has always treated me 
extremely well.  I needed some custom made masts for the upcoming EL84 
grid DXpedition.  They got them out quickly and in plenty of time for me 
to pack them for the trip. Hopefully, I will never have an amp die on 
me, but they have quickly fixed what few other problems that I have had 
with no hassle.  Mike and his crew are a quality act and they deserve 
our thanks and our business.....

73 Marshall K5QE


On 6/11/2013 10:07 PM, Bob Kocisko wrote:
> Ian:
> Hopefully, you sent a copy of this email to Mike Staal (K6MYC) at 
> M^2.  His email is k6myc at m2inc.com <mailto:k6myc at m2inc.com>.
> 73,
> Bob, K6PF
>
>     ----- Original Message -----
>     *From:* Ian McCloy <mailto:ve7ira at telus.net>
>     *To:* moon-net at nlsa.com <mailto:moon-net at nlsa.com>
>     *Sent:* Tuesday, June 11, 2013 7:46 PM
>     *Subject:* [Moon-Net] M2 INC Customer Service
>
>     Hi All
>     Want to share my recent experience from M2 INC
>     I have had their 1K2 SSPA for almost a year now.
>     A few weeks back it died on me.
>     Called M2  and they had me ship it to them on their dollar and
>     from Canada this not cheap
>     After a few days, I got an email from Wyatt at M2 and said they
>     were going to replace the amp  by building me a new one from the
>     ground up
>     Today i received the new amp from M2.  All costs including
>     duty//brokerage fees and shipping was paid by M2 INC
>     Just hooked up the new amp and it is even better than the old dead
>     one.
>     I just wanted to show my thanks to the M2 gang that their
>     incredible customer service in dealing with me.
>     Many other ham equipment manufacturers could learn a lesson in
>     dealing with equipment that goes faulty for their customers
>     Like M2 INC does
>     Just wanted to share one happy ham's dealing with a company that
>     has always put their reputation behind what they manufacture.
>     AGAIN KUDOS TO THE M2 INC GANG
>     Ian  VA7SW//VE7IRA
>
>     ------------------------------------------------------------------------
>