Carl wrote:
> The MFJ corporate entity IS a big company.
>
> The problem is that Mr MFJ himself is too cheap to make any improvements in
> customer service or product quality in some cases.
>
> He is well aware of the phone problem as Ive personally told him that
> several times in the past at Dayton. Nothing has changed.
>
> Ameritron, Vectronics, Hi Gain and Mirage were easy to reach and deal with
> when they were independent. So was Cushcraft under some levels of management
> and ownership. The jury is still out at MFJ.
>
>
I usually stay well away from these, but in this case:
Bout 5 or 6 years back ...maybe a bit more, I went round and round with
MFJ. Never did get anything changed.
OTOH when I had the problem with the HyGain AV640, I sent them an e-mail
with a few questions. It took about a week to get an answer with them
actually calling me. They were very helpful with suggestions, and service.
73
Roger (K8RI)
> I could care less if it is an American company if its quality and customer
> satisfaction is in the toilet.Give the Chinese a shot; they seem to take
> complaints seriously enough to shoot managers.
>
> Carl
> KM1H
>
>
> ----- Original Message -----
> From: "David Jordan" <wa3gin@comcast.net>
> To: <amps@contesting.com>
> Sent: Friday, December 18, 2009 2:20 PM
> Subject: Re: [Amps] Does Ameritron have the industrys worse customer
> service?
>
>
>
>> Carl,
>>
>> MFJ is not BIG company.
>>
>> How does bashing one of the last ham radio companies in the USA or making
>> topical remarks about Mississippi improve customer services?
>>
>> If you have enough time to bash MFJ on this reflector then you surely have
>> enough time to go to their WEB site page dedicated to collecting comments
>> from customers and submit a reasonable and respectful comment regarding
>> you
>> experiences and suggestions.
>>
>> Go here to submit your comments:
>> http://www.mfjenterprises.com/Comments.php
>>
>> Ranting on this reflector doesn't fix anything for any one! Sort a like
>> writing to your senator ;-(
>>
>> 73,
>> Dave
>> Wa3gin
>>
>> p.s. my customer service experience with MFJ/Ameritron has been excellent,
>> helpful advice and at times free parts...your mileage may vary!
>>
>> -----Original Message-----
>> From: amps-bounces@contesting.com [mailto:amps-bounces@contesting.com] On
>> Behalf Of Carl
>> Sent: Friday, December 18, 2009 2:07 PM
>> To: ve3zi@rac.ca; amps@contesting.com
>> Subject: Re: [Amps] Does Ameritron have the industrys worse customer
>> service?
>>
>> Well I finally got thru...
>>
>>
>> _______________________________________________
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>> http://lists.contesting.com/mailman/listinfo/amps
>>
>
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>
>
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