The really odd thing to me is that they've been getting hammered on that
subject on the reflectors and on eHam forums for a couple of years or
more and they even published a reply somewhere about a year ago
acknowledging the problem and saying that they were fixing it. It makes
no sense to me to alienate your customer base that way. A couple of
months ago I mentioned (I don't remember if it was here or on one of the
other reflectors) that I had surveyed a bunch of the really low ratings
on eHam (the ones and zeros) and roughly 80% of them were for customer
service issues. People will sometimes tolerate bad product, especially
if the seller is responsive in dealing with the problem, but they
absolutely will not tolerate being ignored ... either before or after
the sale.
73,
Dave AB7E
On 6/19/2010 4:43 AM, k3mm@verizon.net wrote:
> They were at Dayton and getting quite an earful about their lack of response
> to emails, etc. So they are still around...I guess just keep trying?
>
> Ty K3MM
>
>
> Jun 18, 2010 10:00:12 PM, Georgek5kg@aol.com wrote:
>
>
>> I have been trying to contact Idiom Press about having a keyer repaired,
>> but 'am getting no response to my voice mails or emails.
>>
>> If you know whether this company is alive and well or a SK, please let me
>> know.
>>
>> Tnx, George, K5KG
>>
>> George Wagner, K5KG
>> Sarasota, FL
>> 941-400-1960 cell
>> _______________________________________________
>> CQ-Contest mailing list
>> CQ-Contest@contesting.com
>>
>> target="_blank">http://lists.contesting.com/mailman/listinfo/cq-contest
>>
>>
> _______________________________________________
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>
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