After reading these interesting comments,I can't believe it is the same
company I have been dealing with for 18 years and 7 Ten Tec rigs later(very
proud owner of 2, count them 2! Omni-6+ rigs). Guys, buy a Yeasu or a
Kenwood, Life is too short to continually spam a company, if you don't have
constructive comments, if your not happy, buy something else.
Chris KB3A
At 09:32 AM 12/1/98 +0100, you wrote:
> Hi Joe, thanks for a kind support in my wrath. When I first received my
>paragon I experienced its major malfunction a the first turn-on.
>They replaced the control board later on but I had to pay quite a lot for
>transportation.
>When I get used to it I found the narrowing action of 250Hz filter
>questionable.
>Probably, most of users think it should work that way but it shouldn't -
>so I contacted them on information what crystals are used there as I wanted
>to add two poles in the empty spaces at the filter boards to make them
>&250Hz) 8-pole instead 6-pole thus modifying them.
>Do you know what they answered then?
>They answered: we don't know anything on filters as we don't produce them
>here.
>OK - I thought and I modified them myself up to my needs. Up to excellency.
> By the way, let's see into the paragon or probably any other rig ten-tec
>produced.
>You find there PCBs coming as if from many hands, is if of many brands.
>A friend wrote me the ten-tec problem is their "badly tuned soldering irons"
>or maybe
>their problem is the items are produced separately, say, on nearby farms
>and somehow
>put together with a worse or better, but always unforeseeable, effect ?
>Well, but it's what I know now... Later on, yet, I decided to use computer
>control over the paragon.
>Yes, I asked them for the board., but do you find it fair to send and cash
>for the
>thing you well know it cannot be used with anything because of its
>incompatibility ?? Yes, it's quite a basket as someone wrote. I signed to
>this reflector because paragon still suffers from the PA malfunction,
>and thought a message would show which might give some extra ideas.
>Instead I found a bunch of self-complacent guys.
> Sorry, but it brings me back memory of a novel where half of the town
bought
>the tickets to a bad spectacle and didn't want to warn the other one
>fearing they
>could become a county laughing stock. As getting back to the title.
>It's good to remember something before you start using the word legend.
>The must contain some facts, otherwise it's better to say "a bad dream".
> Yours, Alec/SP2EWQ
> J. Pursley wrote: Good show Alec.
>I too find their smiling face a bit too much. A course in soldering
>techniques would help. When I asked for alignment proceedures on Paragons
>and Omni V's they all but laughed at me. When I provided a fix for processor
>noise on the Paragon they never responded so I sent it out on the internet
>myself. My onmi VI came back from the phase 3 upgrade in worse condition
>than it was when I sent it in. My requests for finding out why transmit was
>intermittent went unnoticed. I fixed it myself as well as the fix I made
>when they could not figure out why my paragon went ballistic at times. (they
>forgot to solder the bias pot on the final, it was an intermittent
>mechanical connection.) I do all repairs myself from now on.....Joe
>promedia wrote: > Hi Bill,
>>
>> Unfortunately, it didn't work with me at all.
>> Since I bought my paragon 585 from them, I just stepped into an infinite
>> realm
>> of problems, costs and disappointment. I think the only reason I had
>> decided to buy a ten-tec,
>> at that time, was that legend. And I bought it new.
>> Alas, we cannot be fed by and live on a Legend.
>> Reality brought me ruthlessly back to Mother Earth and showed my
>> stupidity.
>>
>> The suggestions and information the ten-tec furnished me with, after a
>> long course on
>> how to operate their fax-machine, were so extremely unproffesional that
>> one would
>> never believe they had ever touched anything electronic. No mentioning,
>> their "help"
>> reached me after I had to beg their president for it.
>>
>> It's happened recently.
>>
>> Further in the past, I mailed them my paragon's PA for the repair. They
>> kept it over 7 (seven)
>> months there and returned it as much faulty as it had been sent. You
>> should see the
>> invoice then....Of course, duly attached.
>> In the meantime, I contacted them several times
>> on whether they went bancrupt or so. "No" -they answered- "..we are
>> going strong with an
> The Legend's work it must have been... Nothing else.
>>
>> So, it's the history.
>> It still stands on my desk half working.
>> A symbol delivered by Reality - Legend's opponent, one could say.
>>
>> Anyway,
>> what is the final point?
>> The point is, think twice before you get involved with ten-tec...
>>
>> Yours,
>>
>> Alec/SP2EWQ
>>
>> Bill wrote:
>>
>> > Hello Alec,
>> > No Im not kidding about TenTecs's customer support.
> ...the support that TenTec shows its customers is getting legendary.
>> > >From experts walking the hams through procedures to fix their own
>> > rados
>> > to sending them the parts to fix it themselves. Then if it has to be
>> > sent, they phone you to talk about things...When mine went in for the
>> > upgrades they called me and wrote me...They fixed the things that I
>> > had
>> > asked to be repaired and there were no charges...
> Its like giving your radio to your best friend to fix and he does it
>> > right away and smiles when he gives it back because he knows it makes
>> > you happy.
> Now we understand they only need one technician to repair all the
>> > rigs
>> > ut there is amazing because their turnaround time is so fast for most
>> > repairs.
>> > Bill W2CQ
>> >
>> > --
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>>
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