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[TenTec] ten-tec legend and reality

To: <tentec@contesting.com>
Subject: [TenTec] ten-tec legend and reality
From: bahr521@earthlink.net (Lee Bahr)
Date: Tue, 01 Dec 1998 11:36:12 -0600


Lee Bahr wrote:

> I've been reading all this with interest.  I can tell you from first hand
> information, Kenwood can be a horror story too. I had a factory technician
> actually hang up on me! I was not abusive.   How would you like to have two
> radios approximately 5 years old or slightly newer and you could not get
> key parts replaced on it because they were no longer available.  I am in
> marketing and understand the problems a manufacturer faces when producing a
> product and I think I am fair and tolerant.  Also, people make mistakes and
> once in awhile a company hires a bad apple.  This should not reflect
> totally on the entire company.  Personally, my experiences with Ten Tec
> have been good ones and not so with Kenwood on more than one occasion. My
> experiences with Icom and Yaseau have also been positive ones. In my
> business, I have found I can not trust all customers either.  Some can be
> dishonest or unreasonable and a company needs to protect itself against
> these type people too.  If they didn't, they would rapidly go out of
> business.  Because of this, many companies implement policies that are a
> hardship on honest reasonable customers but this is the only way to protect
> themselves against those that are less than fair.  It's just a fact of
> life.  Also, economics dictates just how far a company can afford to go for
> good customer relations.  Sometimes a company would like to do more than it
> is financially capable of doing when ethecs is not an issue.  You can't
> give $1000 worth of sevice not promissed when you make $500 profit.  I
> think if any really dissatisfied customer has a really legitimate
> grievance, most companies, if given the chance, will try and work something
> out with their customer.  If you can't work something out and you feel
> strongly about being treated unfairly, move up the ladder and talk to a
> higher authority in that company.  Be civil, concise, and reasonable with
> your facts in order.  Most people will treat you like they would want to be
> treated.  After all, most managers realize they can't stay in business
> without GOOD CUSTOMERS. Remember, they are not mind readers and it is your
> resonsibility to get them to understand your problem, giving them facts,
> without taking needless time explaining non pertinent information.
> Lee Bahr
> w0vt
> Bill_Ames@hyperion.com wrote:
>
> > >Yeah, but those Japanese factorys have repair facilities here in the
> > >USA. Ten-Tec does not have such a place in Poland, I betcha!
> >
> > So, if I call the local Kenwood repair facility I will be put in direct
> > contact with a tech who knows my rig and who will walk me through a
> > diagnostic process to try and fix my problem for me?
> >
> > Bill Ames
> > KB1LG
> >
> > --
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> > Problems:                 owner-tentec@contesting.com
> > Search:                   http://www.contesting.com/km9p/search.htm


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