Robert & Linda McGraw K4TAX wrote:
>That's not what the website says. It says "1 or 2 day delivery orders must
>be received by 2 PM Eastern time". The key word here is "delivery". If one
>wishes Federal Express Next Day service then that order must be received by
>2PM to allow for packaging, processing and getting it to FedEx by their
>(Fed-X) cut-off time for guaranteed next day delivery. This doesn't look
>like it says it is in stock for next day delivery.
>
>Just one fellows English interpretation of the words.
>
>73
>Bob, K4TAX
>
>
>----- Original Message -----
>From: "J Duffy Beischel" <duffyb01@fuse.net>
>To: <tentec@contesting.com>
>Sent: Friday, July 04, 2003 3:38 PM
>Subject: [TenTec] Re: Why should I still order an Argo V?
>
>
>
>
>>When a web site clearly states that if you order the product by 2:00 pm
>>EDST, they will ship it the same day, then they are saying we have the
>>
>>
>radio
>
>
>>in stock and will ship it provided you place the order by 2:00 pm EDST.
>>
>>
>It
>
>
>>does not say, we'll ship it if we have it in stock, it does not say they
>>
>>
>are
>
>
>>out-of-stock, it does not say call to insure availability. It says order
>>
>>
>by
>
>
>>2:00pm and we'll ship it that same day. So why call if the commitment is
>>
>>
>on
>
>
>>their web ordering system that they will ship it if my order is in by 2:00
>>pm? If that is truely the case, why even have an internet ordering
>>
>>
>system?
>
>
>>For example, Gigaparts indicates on their web site "out of stock",
>>"in-stock", "limited quantity" - you know what the inventory status is.
>>
>>
>HRO
>
>
>>does the same thing almost in that the web site shows in-stock or
>>out-of-stock. TenTec's promise to ship the same day if the order is in by
>>2:00 pm amounts to telling the customer it is in stock and ready to ship.
>>If they suddenly ran out of stock that very day, I would have understood
>>
>>
>if
>
>
>>only someone picked up a phone and called or emailed me the day the order
>>was placed. It is simply that easy.
>>
>>
>>
>>
>>>>>Perhaps it's time to look in the mirror. When you placed the order did
>>>>>
>>>>>
>>you
>>ask if the Argosy was in stock? Did you ask when it would be shipped? Or,
>>did you assume that there was a warehouse full--ready to ship out the
>>
>>
>door?
>
>
>>This reflector has recounted the anticipation times of several folks
>>
>>
>waiting
>
>
>>for
>>their Argosy, or Orion or whatever. It seems that T-T sets up their line
>>
>>
>to
>
>
>>make a number of one item, then changes the line to make something else.
>>
>>
>If
>
>
>>you call in when there is an inventory, you might get your radio in 1 or 2
>>days.
>>Call at the wrong time? Maybe you wait one or two months.
>>A manufacturer has to forecast demand, make enough product for anticipated
>>demand, then go on to the next product. Too much production? The
>>
>>
>carrying
>
>
>>cost kills them. Worse, a product improvement becomes desirable . . . or
>>necessary. How much more does it cost to remanufacture units in
>>inventory--compared to incorporating the change in the next production
>>
>>
>run?
>
>
>>If you want ANY small portable transceiver, there are several
>>
>>
>alternatives.
>
>
>>Most may be in stock at GOFARS (good old friendly amateur radio store)
>>today. If you WANT an Argosy, for the particular features it offers, you
>>might have
>>to wait. I recently ordered an antenna from a small lot California company
>>which
>>sells direct. When I asked about delivery, I was told "Five weeks." I
>>
>>
>want
>
>
>>that
>>antenna, I'll wait.
>>
>>Happy Independence Day<<<
>>
>>
>>
>>_______________________________________________
>>TenTec mailing list
>>TenTec@contesting.com
>>http://lists.contesting.com/mailman/listinfo/tentec
>>
>>
>>
>
>
>_______________________________________________
>TenTec mailing list
>TenTec@contesting.com
>http://lists.contesting.com/mailman/listinfo/tentec
>
>
>
Be that as it may, they still should put a stock status on their web
site and a delivery status in their confirmation e-mail. That should
satisfy anybodys disappointment.
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