I, for one, am the happy owner of various pieces of Ten-Tec gear, and would
be pleased with the opportunity to chat with a technician, even at $5/hour.
However, I understand Mike's comment re getting past the new radio blues and
just simply not being able to find an obscure reference in the manual or
something similar. I would hope Ten-Tec would make exceptions in the latter
cases if something came off the assembly line that needed more than normal
new owner hand holding. On the other hand, perhaps folks should change their
SOP and instead of contacting TT with initial help on an older radio, come
to these forums and take advantage of the may folks here who offer their
expertise for free. It may take slightly longer to get a problem resolved,
but if this is needed to keep this American company a going concern, I'm all
for it.
Bill, AK5K
-----Original Message-----
From: TenTec [mailto:tentec-bounces@contesting.com] On Behalf Of Mike Bryce
Sent: Thursday, March 10, 2016 3:06 PM
To: Thomas Kuehl <qrp_op@yahoo.com>; Discussion of Ten-Tec Equipment
<tentec@contesting.com>
Subject: Re: [TenTec] Was omni vi help
I remember reading that info from John Henry.
I guess my point is will I have to pay for phone support for a NEW piece of
gear?
I can certainly understand calling about a issue with an Argosy II,and being
billed, however after handing over several thousand dollars, and then be
billed in 15 minute increments, for an issue with a NEW transceiver is a bit
much to Swallow.
I guess I see things differently. To me, it's like buying a new car then
having to pay the service department to help you figure out why the cruise
control won't work.
Mike wb8vge
Sent from my iPhone
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