Service was even more important to farmers. We also had Heathkits and Collins
too. Could service them ourselves. Today, it is greed that drives pricing.
73,
Dalton - W4WUQ
w4wuq@arrl.net
Sent from my iPad
> On Mar 10, 2016, at 7:43 PM, rick@dj0ip.de <Rick@DJ0IP.de> wrote:
>
> Dalton,
>
> Back then was "BACK THEN".
> We all made good money on the products we sell.
> Now days it's tough to make much money on the sale.
> It's become a service world.
> You have to make money on service.
> It's been this way for 20 years for most companies.
>
> 73 - Rick, DJ0IP
> (Nr. Frankfurt, Germany)
>
>
> -----Original Message-----
> From: TenTec [mailto:tentec-bounces@contesting.com] On Behalf Of Dalton
> Sent: Friday, March 11, 2016 12:01 AM
> To: Discussion of Ten-Tec Equipment
> Subject: Re: [TenTec] Was omni vi help
>
> When I worked in the farm implement business, selling new tractors,
> implements and parts, phone calls were in overhead. I spent many hours on
> the phone looking up parts for customers. They were never charged! Just
> part of doing business. Time was spent trying to help them figure out their
> problem when they broke down in the field. All just part of customer
> service. Still no charge. Only time there was ever a charge for a phone
> call was when we made a special phone call to the warehouse in Memphis that
> was long distance and they wanted the part the next day. There was no such
> thing as a fax or cell phone back then. Who pays the tech twiddling their
> thumbs between jobs? I know good and well they don't sit there and work for
> a solid 8 hours less their 2 breaks and lunch time. I guess we will be
> charged for phone time with the salesman when we are buying a new radio?
>
> 73,
> Dalton - W4WUQ
> w4wuq@arrl.net
> Sent from my iPad
>
>> On Mar 10, 2016, at 3:05 PM, Mike Bryce <prosolar@sssnet.com> wrote:
>>
>> I remember reading that info from John Henry.
>>
>> I guess my point is will I have to pay for phone support for a NEW piece
> of gear?
>>
>> I can certainly understand calling about a issue with an Argosy II,and
> being billed, however after handing over several thousand dollars, and then
> be billed in 15 minute increments, for an issue with a NEW transceiver is a
> bit much to Swallow.
>>
>> I guess I see things differently. To me, it's like buying a new car then
> having to pay the service department to help you figure out why the cruise
> control won't work.
>>
>> Mike wb8vge
>>
>> Sent from my iPhone
>>
>>> On Mar 10, 2016, at 3:16 PM, Thomas Kuehl via TenTec
> <tentec@contesting.com> wrote:
>>>
>>> This is part of what John Henry posted on January 4th regarding a portion
> of the new Ten Tec policies:
>>> "A second problem in the service department is with the time
>>> technicians spend on the telephone that quite often ends up having
>>> nothing to do with the Ten Tec product but is some other station
>>> deficiency. The problem here is Ten Tec is not compensated for that
>>> time, yet Ten Tec pays wages to the technician. When the service
>>> department resumes operation, Ten Tec will charge the customer for
>>> any telephone call or email that consumes more than five minutes of
>>> technician time. That time will be billed in quarter hour increments at
> the prevailing service rate."
>>>
>>>
>>> _______________________
>> _______________________________________________
>> TenTec mailing list
>> TenTec@contesting.com
>> http://lists.contesting.com/mailman/listinfo/tentec
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