for what it's worth:
I ordered a number of 2.4" toroids from Arrow, type 31 and 43.
They packed ten to a custom foam sheet with holes cut to size the
toroids..with foam under and over that, then with
cardboard sheets taped over that. And then all in a box with bubble wrap.This
is very good packing. The toroids don't
move in the custom foam sheet and can't even come close to each other. This
might be the packing from the manufacturer.
I didn't order ten of the type 43, and they wrapped each toroid individually in
bubble wrap and taped, then they were
put into a box with layers of bubble wrap above/around/on top of that.
All arrived fine. (US). Packing seemed perfectly fine to me. Yeah I could
imagine with some rough handling and bad luck
of the draw from the bubble wrapping guy, one could crack.
But I really can't imagine anyone complaining about the packaging.
If you're really worried about it, you might get the better packing if you
order multiples of 10 (for 2.4")
-kevin
ad6z
-
On 9/14/2010 11:18 PM, Timothy Coker wrote:
> The way I am reading this is that Jorge was quoting Arrow's statement saying
> that the customer service rep at Arrow was pointing the finger at themselves
> and credited Jorge's credit card for the bad toroid.
>
> It appears that Jorge is happy with Arrow's customer service.
>
> Tim, N6WIN.
>
> On Tue, Sep 14, 2010 at 11:07 AM,<n8de@thepoint.net> wrote:
>
>> If the box is in good shape, the damage probably occurred due to POOR
>> packaging INSIDE the box.
>>
>> That is quite obvious!
>>
>> 73
>> Don
>> N8DE
>>
>>
>> Quoting Jorge Diez - CX6VM<cx6vm.jorge@adinet.com.uy>:
>>
>>> Hello,
>>>
>>>
>>>
>>> I wanted to share my experience with www.arrow.com. I not have any
>> relation
>>> with this company, and this was my second purchase there in some years.
>>>
>>>
>>>
>>> I bought four big toroids some days ago. Finally I received them at my
>> QTH
>>> in Uruguay, and one of the was broken..!
>>>
>>>
>>>
>>> I asked them if there´s any shipment insurance and they asked me to send
>>> photos of the box I received. Fortunatelly I took some photos of the box
>> and
>>> the torids, so I sent them by email.
>>>
>>>
>>>
>>> They determined that “Since the inner box appears to be in perfect
>> condition
>>> the damage may have resulted from handling in my warehouse”
>>>
>>>
>>>
>>> And they debit my credit card. All of this in a few hours.
>>>
>>>
>>>
>>> Really they own a new customer. If you are sure you are receiving a great
>>> service, you don´t care about $0,50 or $1 in a toroid price.!
>>>
>>>
>>>
>>> 73,
>>>
>>> Jorge
>>>
>>> CX6VM/CW5W
>>>
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>>
>>>
>>>
>>> _______________________________________________
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>>> TowerTalk@contesting.com
>>> http://lists.contesting.com/mailman/listinfo/towertalk
>>>
>>
>>
>> _______________________________________________
>>
>>
>>
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>
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