Thanks - I agree on a lot of tyhis from my own experiences too.
I will relay this information to the seller and see where we go from
here when the claim is denied on appeal.
Brian
> Hello Brian,
> I toot this horn whenever I get the chance...
> The truth is that you, or anyone you care about, should never ship
> *anything* by UPS these days. Some time ago UPS changed their business
> practices in two major ways.
> 1; Promote the use of insurance then refuse to honor just about every
> claim.
> They have a whole department that does nothing but convince the
> customer that the claim is not worthy. An extensive list of reasons
> is available for their use.
> 2; There was a day, many years ago now, when UPS employes could be
> fired
> for throwing and mis-handling packages. Back in the 70s & 80s a UPS
> package would travel across the country and arrive on your porch looking
> as though it had just been packed... pristine. Believe me, those days
> are L O N G gone.
> I'm speaking from first-hand knowldege. I'm a pilot, been flying
> private jets in charter service for some time. Back when I flew the
> Learjets and Citations UPS would call when they'd have a plane down or
> needed extra capacity. I'd go to their sort centers and wait for a
> load. What I saw there was almost beyond description. Total chaos...
> organized chaos. Packages would come down these conveyor belts..
> going up and down, around corners, often falling off them dropping 10
> feet to the floor. I once saw about a 2' x 2' box fly off the thing
> and hit the cement floor and bust open. Peanuts and parts went
> everywhere. Some big bruiser of a guy ran up to it, shoveled it all
> back in to the split-open box, wrap about 20 feet of tape around it
> and put it right back on the belt. Thats only the beginning. These
> conveyors go to a waiting row of containers that either go in
> wide-body jets, semi-truck containers, or rail cars. At each portal
> there is one guy standing at the conveyor end, and another inside the
> container. The guy at the end of the belt is about 10 feet from the
> container, or about 20 feet from the back of the container. Bubba #1
> takes the boxes off the belt and *throws* each and every one of them
> to Bubba #2 inside the container. #2's job is simply to stack them in
> such a way to use every cubic inch of space. They are not sorted by
> weight or size. Your Christmas ornament ordered from Hallmark.com
> could be holding up a 40 inch big screen TV. The rate of throw is
> such that they never pause to read anything on the box. Stickers
> such as "THIS SIDE UP", "DELICATE ELECTRONIC EQUIPMENT", or "FRAGILE"
> are ignored simply because they never stop to look. Packages that are
> too big to throw are rolled and shoved, they don't join up and both
> carry a heavy box.
> Calling their "claims" office is almost futile. I was involved in
> two
> cases, one my own, and another for a friend. In the first battle after
> a few near-shouting matches (but civil) I guess I had sufficient
> command of the language that the guy finally ran out of reasons and
> felt sorry for me. He admitted, "I'm paid to deny claims." I don't
> think he was even empowered by the company to approve the claim. In
> both instances it took a letter from an attorney, promising legal
> action, to approve the claims. In my friend's case, the box must have
> fallen 20 feet to do the damage that was evident. It was a vintage
> stereo receiver with a strong heavy chassis that was bent so bad it was
> tweaked out of square. I have seen horrific damage in several
> instances.
> It's too late for you, but I would inform vendors to ship another
> method than UPS. All are better. Even pay extra for it if you have
> to. Fedex ground service is far better. I've shipped about 1,500
> items with them and never had a damaged item. Postal Service's
> Priority Mail is even pretty good.
> Sorry you've had this issue with a nice radio. I would threaten them
> and be very convinced of your position as though you're fighting for
> the principle of the issue and not just the value of the item. It
> might work. If you have an attorney friend, have him fire off a
> letter.
> Tough lesson,
> 73,
> Dennis
> N0SP
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