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Re: [Yaesu] UPS abuse, FT990 Problems...

To: yaesu@contesting.com
Subject: Re: [Yaesu] UPS abuse, FT990 Problems...
From: KC9KOW <kc9kow@arrl.net>
Reply-to: kc9kow@arrl.net
Date: Sun, 9 Dec 2007 12:06:58 -0800 (PST)
List-post: <mailto:yaesu@contesting.com>
You are right on the money! I bought a Yaesu F8900R from AES, and I know for a 
fact that it was in good condition when they shipped it off, but upon hooking 
it up...kablooey! My audio and all function went completely. 

AES said they couldn't point any fingers, so, I knew that they meant it was 
UPS' fault. And darned if I didn't have to go to the UPS center here tp pick 
everything up. They kept not showing with almost a grand worth of eqpt. Said 
the address didn't exist. 

I told the UPS manager on site that I must be a ghost then! I never bothered to 
file a damage claim for just the reasons specified in your text. The warranty 
covered everything. But, I could have made them pay Yaesu for the warranty 
claim, which would have involved lawyers, etc. Just not worth my energy.


Bry Carling <bcarling@cfl.rr.com> wrote: Thanks - I agree on a lot of tyhis 
from my own experiences too.

I will relay this information to the seller and see where we go from 
here when the claim is denied on appeal.


> Hello Brian,
>     I toot this horn whenever I get the chance...
> The truth is that you, or anyone you care about, should never ship
> *anything* by UPS these days.  Some time ago UPS changed their business
> practices in two major ways.
> 1; Promote the use of insurance then refuse to honor just about every
> claim.
>      They have a whole department that does nothing but convince the
> customer that the claim is not worthy.  An extensive list of reasons
> is available for their use.
> 2;   There was a day, many years ago now, when UPS employes could be
> fired
> for throwing and mis-handling packages.  Back in the 70s & 80s a UPS
> package would travel across the country and arrive on your porch looking
> as though it had just been packed... pristine.   Believe me, those days
> are  L O N G  gone.
>     I'm speaking from first-hand knowldege.  I'm a pilot, been flying
> private jets in charter service for some time.  Back when I flew the
> Learjets and Citations UPS would call when they'd have a plane down or
> needed extra capacity.  I'd go to their sort centers and wait for a
> load.  What I saw there was almost beyond description.  Total chaos...
> organized chaos.  Packages would come down these conveyor belts..
> going up and down, around corners, often falling off them dropping 10
> feet to the floor.  I once saw about a 2' x 2' box fly off the thing
> and hit the cement floor and bust open.  Peanuts and parts went
> everywhere.  Some big bruiser of a guy ran up to it, shoveled it all
> back in to the split-open box, wrap about 20 feet of tape around it
> and put it right back on the belt.  Thats only the beginning.  These
> conveyors go to a waiting row of containers that either go in
> wide-body jets, semi-truck containers, or rail cars.  At each portal
> there is one guy standing at the conveyor end, and another inside the
> container.  The guy at the end of the belt is about 10 feet from the
> container, or about 20 feet from the back of the container.  Bubba #1
> takes the boxes off the belt and *throws* each and every one of them
> to Bubba #2 inside the container.  #2's job is simply to stack them in
> such a way to use every cubic inch of space.  They are not sorted by
> weight or size.   Your Christmas ornament ordered from Hallmark.com
> could be holding up a 40 inch big screen TV.  The rate of throw is
> such that they never pause to read anything on the box.   Stickers
> are ignored simply because they never stop to look.  Packages that are
> too big to throw are rolled and shoved, they don't join up and both
> carry a heavy box.
>    Calling their "claims" office is almost futile.  I was involved in
> two
> cases, one my own, and another for a friend.  In the first battle after
> a few near-shouting matches (but civil) I guess I had sufficient
> command of the language that the guy finally ran out of reasons and
> felt sorry for me.  He admitted, "I'm paid to deny claims."  I don't
> think he was even empowered by the company to approve the claim.  In
> both instances it took a letter from an attorney, promising legal
> action, to approve the claims.  In my friend's case, the box must have
> fallen 20 feet to do the damage that was evident.  It was a vintage
> stereo receiver with a strong heavy chassis that was bent so bad it was
> tweaked out of square.  I have seen horrific damage in several
> instances.
>     It's too late for you, but I would inform vendors to ship another
> method than UPS.  All are better.  Even pay extra for it if you have
> to.  Fedex ground service is far better.  I've shipped about 1,500
> items with them and never had a damaged item.  Postal Service's
> Priority Mail is even pretty good.
>    Sorry you've had this issue with a nice radio.  I would threaten them
> and be very convinced of your position as though you're fighting for
> the principle of the issue and not just the value of the item.  It
> might work.  If you have an attorney friend, have him fire off a
> letter.
> Tough lesson,
> 73,
> Dennis
> N0SP

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