Having worked as a past director for a utility company, I have developed a general dispute resolution and escalation process. Of course, the order of escalation is subject to the nature of the compla
When I have had problems, I've usually used two levels. First is to speak with whoever is there to handle the issue at hand. Second is to contact the PUC if no joy after the first contact. Granted, m
By the time you get to #5 the utility has made it clear that they are not going to play nicely, so ... Copy these communications to the Constituent Services Office of your State Senator (not federal)
It has been my experience that your local television and newspaper are excellent avenues of 'shaming' the utility company into responding. Specially today, when amateur radio is in the forefront of n
Hi Doc, Please don't get the impression that I'm in any way drawing a salary from the legal profession, but honestly, why must it be the Amateur who is always the one who "...pussy-foots" about, when
I'm already paying the mostly-lawyer political system -- why not start by asking them to earn a little of their inflated salaries and benefits before spending more on a private attorney? The law shou
There's nothing wrong with engaging elected officials into the dispute process but be forewarned that: (1) empty promises are often given to investigate and in my experience as an attorney, elected