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[AMPS] I.C.E. filters

To: <amps@contesting.com>
Subject: [AMPS] I.C.E. filters
From: km1h@juno.com (km1h@juno.com)
Date: Wed, 23 Dec 1998 22:56:38 -0500


On Wed, 23 Dec 1998 19:59:49 "Phil T. (VE3OZZ)" <phil@vaxxine.com>
writes:
>
>Gents,
>
>Several weeks ago I replied to someone on the Reflector and suggested 
>they
>consider an I.C.E. low pass filter (don't remember the subject of the
>message now). I got several negative comments from people who 
>described
>either having, or having heard about, I.C.E. filters that failed
>prematurely.  It doesn't appear that any of these experiences were
>recent...most people were commenting on experiences from several years 
>ago.
>
>Marv Gonsior also spoke about the results of his own analytical 
>testing of
>the filters. Marv sited high insertion loss at 29 MHZ amongst other 
>things.

Hmmmm.  I mentioned experiences that Marv then commented on, guess you
forgot me...

Let me repeat that after a very early problem I have been 100% happy with
ICE products 

73  Carl  KM1H




 also

>
>I spoke to Mike at I.C.E. today to relay what I've 'heard' here on 
>the
>Reflector, and to hear their side of it.  According to him,  these 
>problems
>are complete news to him or anyone else at I.C.E.  He said they do 
>repair
>customers filters, but the repairs are  normally to fix damage due to
>lightning, accidental full power operation into an open circuit, high 
>power
>into high SWR, etc.  They are well aware of the high insertion loss 
>at
>29Mhz, but that isn't a mistake : they've designed the filter that way 
>to
>get the intended performance and feel that so few people operate above 
>29
>Mhz anyway, that it wasn't worth compromising performance for a 
>relatively
>seldom-used portion of the band.
>
>In any event,  I.C.E. apparently has a no charge, no time limit 
>warranty on
>their filters. They say if you have a product that has failed - no 
>matter
>how old it is - you should return it for repair or replacement. I'm
>paraphrasing here so you should talk to I.C.E. to get all the details. 
> He
>cited a recent example where someone called to order a replacement 
>bandpass
>filter. It was an older 100W unit that had been toasted by one of the 
>newer
>200W transcievers.  While the failure isn't I.C.E.'s fault, they 
>offered to
>send one of the newer 200W units at no charge.
>
>It didn't sound to me like they were trying to hide anything - there 
>were
>no excuses or "ifs, ands or buts", or carefully worded staements. Mike 
>was
>very open and straight forward.  If anything, he was annoyed at the
>possibilty that a customer might have had a bad experience and didn't 
>call
>them about it.
>
>So there's the "other side" of the coin. Call I.C.E. (not me) if you 
>have a
>beef.
>1-800-ICE COMM
>
>Phil
>
>
>--
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>
>

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