Same here. Charles has gone above and beyond to support us, even on
items we didn't purchase from him.
Robert Trout
T-Speed
rtrout@t-speed.com
(office) 972.650.6974
www.t-speed.com
> >-----Original Message-----
> >From: Steve Loomis [mailto:loomiss@cox.net]
> >Sent: Monday, December 15, 2003 4:07 PM
> >To: Karlnet Mailing List
> >Subject: Re: [Karlnet] RE: Locator
> >
> >
> >Charles is right, I have only praise for for him and his
> >organization and have had no complaints.
> >
> >----- Original Message -----
> >From: "Charles Chia Sheng Wu" <cwu@cwlab.net>
> >To: "Karlnet Mailing List" <karlnet@WISPNotes.com>
> >Sent: Sunday, December 14, 2003 3:12 PM
> >Subject: RE: [Karlnet] RE: Locator
> >
> >
> >> >Thanks for the locator Charles. But once I found the
> >device (on an
> >> >IP totally different from the one in the manual that came
> >with it), I
> >> >could
> >> not
> >> >connect with the default blank username and password as
> >listed in the
> >> manual
> >> >that came with the Ubicom.
> >>
> >> username: karlnet
> >> password: public
> >>
> >> >I must say that this is quite pathetic. I purchased the
> >device from
> >> >you, and it came without the two most important pieces of
> >software/information,
> >> >1) the locator, and 2) the password. I had to contact
> >the list to
> >> >find
> >out
> >> >about the locator and I had to dig into the list archives
> >to find the
> >> >default username/password. And in doing so, I also found
> >out that
> >> >others have had the same issues.
> >>
> >> >You might want to consider improving your customer
> >service planning
> >> >by providing this information along with the products you sell.
> >>
> >> Ben, you purchased the Ubicom from us back in September,
> >back when we
> >first
> >> released the product...we were under intensive pressure from our
> >> customers (demanding a lower cost CPE) to get the unit
> >out, (coupled
> >> w/ the fact
> >that
> >> KarlNet and Ubicom don't supply much documentation to
> >begin with) so
> >> we
> >may
> >> have shipped the first few units w/out all the underlying
> >> documentation
> >(but
> >> seriously, most KarlNet users are use to a lack of
> >documentation, and
> >> mailing lists like these prove really helpful <g>)
> >>
> >> Since then, we have improved our customer service and
> >documentation on
> >> the Ubicoms/KN-50s and now include quickstart guide w/
> >every KN-50 /
> >> Ubicom device that we are shipping. We also have a
> >customer service
> >> email ticketing system (support@cwlab.com) to help aid in
> >any issues
> >> you might have.
> >>
> >> I apologize for any difficulties that we may have caused,
> >but please
> >> understand that we are under intensive pressure to just
> >"get things
> >> out," and sometimes, we may elect to sacrifice a few
> >things to fulfill
> >> that
> >need.
> >> HOWEVER, we are always available to provide support, and continue
> >> working our hardest to ensure that you are happy.
> >>
> >> In all honesty, how many other KarlNet vendors (or other vendor
> >> resellers) dedicate support staff to monitor these
> >listservs and help
> >> people out
> >(most
> >> rely on manufacturers)
> >>
> >> Seriously, how many other vendors out there are responding to your
> >> gripe
> >on
> >> a Sunday afternoon...
> >>
> >> If you have any more issues or concerns, feel free to call me
> >> personally,
> >my
> >> contact info is listed below
> >>
> >> -Charles
> >>
> >> -------------------------------------------
> >> KarlNet Preferred Channel Partner
> >>
> >>
>http://www.karlnet.com/Partners/Distribution/PartnersDistNAmerica.htm
> >> Ask us about our CPE leasing solutions...
> >> 773.667.4585x334 (o)
> >> 773.457.0718 (m)
> >> 773.632.0571 (f)
> >>
> >> _______________________________________________
> >> Karlnet mailing list
> >> Karlnet@WISPNotes.com
> >> http://lists.wispnotes.com/mailman/listinfo/karlnet
> >
> >_______________________________________________
> >Karlnet mailing list
> >Karlnet@WISPNotes.com
> >> >http://lists.wispnotes.com/mailman/listinfo/karlnet
> >
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