I'm going to have to second that one. I've talked to Charles on many
occassions and received the support I needed without question. And as far
as documentation, I have yet to find a wireless product out there that has
lots of documentation.
----- Original Message -----
From: "Steve Loomis" <loomiss@cox.net>
To: "Karlnet Mailing List" <karlnet@WISPNotes.com>
Sent: Monday, December 15, 2003 4:07 PM
Subject: Re: [Karlnet] RE: Locator
> Charles is right, I have only praise for for him and his organization and
> have had no complaints.
>
> ----- Original Message -----
> From: "Charles Chia Sheng Wu" <cwu@cwlab.net>
> To: "Karlnet Mailing List" <karlnet@WISPNotes.com>
> Sent: Sunday, December 14, 2003 3:12 PM
> Subject: RE: [Karlnet] RE: Locator
>
>
> > >Thanks for the locator Charles. But once I found the device (on an IP
> > >totally different from the one in the manual that came with it), I
could
> > not
> > >connect with the default blank username and password as listed in the
> > manual
> > >that came with the Ubicom.
> >
> > username: karlnet
> > password: public
> >
> > >I must say that this is quite pathetic. I purchased the device from
you,
> > >and it came without the two most important pieces of
> software/information,
> > >1) the locator, and 2) the password. I had to contact the list to find
> out
> > >about the locator and I had to dig into the list archives to find the
> > >default username/password. And in doing so, I also found out that
others
> > >have had the same issues.
> >
> > >You might want to consider improving your customer service planning by
> > >providing this information along with the products you sell.
> >
> > Ben, you purchased the Ubicom from us back in September, back when we
> first
> > released the product...we were under intensive pressure from our
customers
> > (demanding a lower cost CPE) to get the unit out, (coupled w/ the fact
> that
> > KarlNet and Ubicom don't supply much documentation to begin with) so we
> may
> > have shipped the first few units w/out all the underlying documentation
> (but
> > seriously, most KarlNet users are use to a lack of documentation, and
> > mailing lists like these prove really helpful <g>)
> >
> > Since then, we have improved our customer service and documentation on
the
> > Ubicoms/KN-50s and now include quickstart guide w/ every KN-50 / Ubicom
> > device that we are shipping. We also have a customer service email
> > ticketing system (support@cwlab.com) to help aid in any issues you might
> > have.
> >
> > I apologize for any difficulties that we may have caused, but please
> > understand that we are under intensive pressure to just "get things
out,"
> > and sometimes, we may elect to sacrifice a few things to fulfill that
> need.
> > HOWEVER, we are always available to provide support, and continue
working
> > our hardest to ensure that you are happy.
> >
> > In all honesty, how many other KarlNet vendors (or other vendor
resellers)
> > dedicate support staff to monitor these listservs and help people out
> (most
> > rely on manufacturers)
> >
> > Seriously, how many other vendors out there are responding to your gripe
> on
> > a Sunday afternoon...
> >
> > If you have any more issues or concerns, feel free to call me
personally,
> my
> > contact info is listed below
> >
> > -Charles
> >
> > -------------------------------------------
> > KarlNet Preferred Channel Partner
> > http://www.karlnet.com/Partners/Distribution/PartnersDistNAmerica.htm
> > Ask us about our CPE leasing solutions...
> > 773.667.4585x334 (o)
> > 773.457.0718 (m)
> > 773.632.0571 (f)
> >
> > _______________________________________________
> > Karlnet mailing list
> > Karlnet@WISPNotes.com
> > http://lists.wispnotes.com/mailman/listinfo/karlnet
>
> _______________________________________________
> Karlnet mailing list
> Karlnet@WISPNotes.com
> http://lists.wispnotes.com/mailman/listinfo/karlnet
>
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