Before you get mixed up with Comcast, read my story:
I wanted to leave AT&T DSL and get Comcast (Xfinity) fast fast
internet. Same price but a lot faster. The Information Superhighway
right? I don't want TV or anything else, just internet.
I go to the Xfinity store and tell a service rep what I want. Okay
sir no problem. He takes down all my information and says in a week a
guy will be at my house to set me up. No need for me to be there.
Then I'll get notified and we can go to step 2.
I leave and wait. .... nothing. After a month I go back. Gee sir,
no idea what the problem is but let me get a copy of a utility bill
and your drivers license and we'll do it again high priority. I get
an email address and special subject line to send these pdf file scans
to. License scan and utility statement. I do all that next day at
the office. Nothing ever happens. A month or two later I see an
Xfinity Comcast guy in my neighborhood working on cable and tell him
my tale.
Him: Did you follow up?
Me. No.
Him: Why not?
Me: Because if this is how they treat a prospect, then I don't want
to be a customer.
And, "Did you follow up" is not what I'd call a great customer service
mentality, although that was just that one guy.
Consider yourself warned. I am still with slow but working AT&T DSL
but it is better than a vapor-install and I am glad I didn't cancel my
DSL.
Now back to RFI stuff.
73
Rob
K5UJ
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