Scott,
This is a great communication and business practice.
Way to go!
Best 73s,
Mark,
KB8GKZ
-----Original Message-----
From: tentec-bounces@contesting.com
[mailto:tentec-bounces@contesting.com] On Behalf Of Tim Randa
Sent: Thursday, April 10, 2003 5:13 PM
To: tentec@contesting.com
Subject: Re: [TenTec] Orion heartache
Telling it like it is = 30 day trial period = shoot the messenger
de K?FL
----- Original Message -----
From: "Ten-Tec Inc. Amateur Radio Sales" <sales@tentec.com>
To: <tentec@contesting.com>
Sent: Thursday, April 10, 2003 8:52 AM
Subject: Re: [TenTec] Orion heartache
> At 04:59 PM 4/9/03 -0400, you wrote:
>
> > Although I stand behind my Orion statements, I never posted them,
nor
> > were they intended for public disclosure.
> >
> > There have been eleven Orion firmware updates since v1.328 of
March
> > 28th. There are literally hundreds of software bugs in the control
program.
> > 73, Alan K2WS
>
> Good morning:
>
> I am sorry, but that statement is patently false. There are not
'hundreds
> of bugs'
> in anything that we build. I read the long post here on the
reflector,
> and it's
> obvious that you didn't agree with our user-interface design
philosophy
for
> the Orion.
> There is not a whole lot that can be done to overcome that - and
that's
why
> we have a 30 day trial period and don't require an advance deposit for
> anything that Ten-Tec builds.
>
> We could just as easily make *fewer* revisions to the Orion firmware
and
> not release the revision history - that doesn't strike me as being in
sync
with
> our philosophy of 'telling it like it is' (for lack of a better term).
>
> There have been some comments about "Gee - you better not say anything
> bad on the reflector about Ten-Tec's products, or else...." - I think
any
> long-time reader of this forum will have seen everything from blind
praise
> to outright hostility over the entire spectrum of what we do. The
beauty
> of contesting.com is that it's archived for handy reference later.
>
> 73
> Scott Robbins, W4PA
>
> -----------------------------------------------------------------
> Ten-Tec, Inc., 1185 Dolly Parton Pkwy, Sevierville, TN 37862 USA
> Contact Mon-Fri Eastern: Office/Tech (865) 453-7172 9 am-5 pm.
> Repair (865) 428-0364 8-4. Sales (800) 833-7373 9 am-5:30 pm.
> Fax (865) 428-4483 24 hrs. Visit us at <http://www.tentec.com>
> Email: New product sales/product info sales@tentec.com
> Service department
service@tentec.com
> While we make every effort to answer email in an expedient manner,
> the telephone is a much more efficient tool for getting a quicker
and
> more complete answer to your inquiries. Thanks!
>
>
> _______________________________________________
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> TenTec@contesting.com
> http://lists.contesting.com/mailman/listinfo/tentec
>
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