You say they are not listening? Look back and count just how many versions
of software have been released with changes and feature enhancement. They
got to be getting the info from somewhere. It just doesn't fall out of the
sky.
73
Bob, K4TAX
----- Original Message -----
From: "Tommy" <aldermant@alltel.net>
To: "Discussion of Ten-Tec Equipment" <tentec@contesting.com>
Sent: Saturday, March 25, 2006 9:10 PM
Subject: Re: [TenTec] V2, TT where are we going?
No, it is not rocket science.
Unfortunately, you and Buck and others have not discovered anything
new in terms of communications with Ten Tec. Ten Tec just does not
communicate with their users on Orion issues and this has been going
on since 2003. They very rarely communicated with the great group of
beta testers they had, we never even knew whether the testing results
we submitted were read or were deleted. I mean no communications from
them at all. Ten Tec has one basic spokesman for the Orion and that
person is very proficient at brushing off reports of common problems
with 'we have never heard of that before', even if some of the beta
testers had provided the test results. You would have to have to
believe the majority of input from customers about the Orion, are
basically ignored by Ten Tec. Or that is the history in terms of them
communicating to their customers.
Take heart however! This scenario has been in play since Ten Tec
first started shipping Orion's, and based on their history, it will
continue. But the majority of the complaints are about probably 2% of
firmware issues out of the entire firmware. Someone told me a long
time ago when I was going through what new Orion owners are going
through now "What are you complaining about, look how long it took
Microsoft to get an almost bug-free operating system working!"
The choice is simple...sit back and live with it, or move on.
Tom - W4BQF
At Saturday 09:53 AM 3/25/2006, you wrote:
Is this rocket science???
All that needs to be done is for TT to take an OI with 1.371x, and an OII
(And/or OI with V2), and compare the way the TX audio (especially
SP, and EQ)
and the DSP NR, NB, AN work in real life operations conditions (Gosh Scott
could do this instead of using up engineering time) AND it needs to
be a ham (if
he/she is an engineer fine). I think it will be pretty obvious which
is better.
Don't need O scopes, Sig gens, Spec. analyzers etc.
Oh, .....wait a minute I forgot.... isn't this TT's radio? (Hi, Hi)
OK, let's see, then they already know all this.. right?
OK, then they already know they have a great piece of HW in OII, and they
know we are pleased with the stability, and they know we LOVE the
display and the
new Mic setup, and the change in the filter chain.
So, question #1, considering all this... do they know we are NOT pleased
with
the V2 functions that DO NOT work near as well as the V1 functions?
Question #2 what is the plan to fix all of it? (I'm sure they have a
pretty
complete list)
I talked to them on the phone a couple weeks ago. They (in all fairness,
one
person) said they have been getting rave reviews on OII and they don't
agree
with me there is any problem. That was even before they fixed the QSK
hangup
problem. I mentioned a lot of us are not happy with some of the
re-written code
in V2. I told him that most of us would go back to the V1 function with V2
stablity if we had a choice. He said send any concerns to DitsnBits
which is a
good suggestion and we do/should.
I was trying to have a very frank conversation with him. I mentioned that
I
am a TT supporter and believe very much in the Orion II and in general I
do
like it (just like I liked the Orion).
I told him I hope they sell thousands of the OII's. And I told him that
during several of the QSO's I have had I was told that they were
very interested in
buying one, but there is no way they are buying one until the issues he
had
heard about (FIRMWARE) get fixed. These comments were also after I told
the
person on the other end on the QRN that I loved it, it was fun and easy to
operate, the screen was superb, their support was excellant
etc.....And yes, there
were still some firmware issues being addressed. I suggested to the
TT rep that
in the next meeting of the minds (management) he take this message
forward,
he said he would.
IMHO, we all need to be very supportive of their efforts, BUT be very firm
in
that we are not happy with the current product (V2). I'm not trying to
speak
for everyone here, but I know a lot of folks agree)
I guess the thing that bugs me is that we all talk about all this here, do
testing, try to figure out what's wrong & why, and some very sharp folks
even
suggest the way to fix things, but we (at least as far as I know) never
here
anything form TT on their direction. IMHO I think some comments
would be in their
best interest.
Meanwhile, I use OII almost everyday, very stable, love using it, great
RX,
love the roofing filters...I just don't turn on any of the other features
I
paid for, because they aren't right. I'm lucky as my audio, while
not as good as
it was with Orion, works OK according to several on-air tests (just don't
set
SP greater than 3).
73,
Lee, KC9CDT
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