Amen!
John ND0N
On 26 Oct 2007, at 1707, Steve Berg wrote:
> I, for one, have always had great service from Paul and the rest of
> the
> people at Ten Tec. They have always been courteous, helpful and a
> pleasure to deal with. I have also worked for a major electronics
> manufacturer as a factory tech, and a field service tech. I was
> promoted
> up to a design engineer elsewhere. So, I understand that no piece of
> equipment is perfect. Engineers do the best they can under the
> circumstances, and the factory peons generally do the best they can to
> ship out working product. While working in field service, or in a
> national service depot, I have had to bite my tongue numerous times
> when
> an irate customer was berating me over a bill or for "taking too long"
> to fix their radio. What I felt like saying was "If they know so
> damned
> much, why don't they fix it themselves?" But of course, I never said
> this, but I was sure thinking it as loud as I could. To my knowledge,
> there is not another ham radio manufacturer who stands behind their
> products as well or for as long as does Ten Tec. I doubt that Ham
> Radio
> is their biggest cash cow, and after reading all of the whining
> that has
> been going on in this thread, I am not surprised that they do not read
> this reflector. I am very happy with my Ten Tec products and will
> continue to buy them and support their factory service team.
>
> Enough already.
>
> Steve WA9JML
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> TenTec@contesting.com
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