Re: [TenTec] Information

[Ten-Tec Amateur Radio Sales <sales@tentec.com>]

I wasn't discussing anything regarding Elecraft. 

The suggestion (a criticism, was how I interpreted it) was made that 
Ten-Tec should consider acknowledging any and all requests for firmware 
upgrades by putting them "on a list" irrespective of whether or not we'd 
actually work on them or make them a priority at a later date.   I was 
pointing out that we'd tried that approach in the past in the first year 
or two of the Orion and lived to regret it later when every request for 
firmware updates or new features could not or would not be accommodated 
-- including rejecting suggestions that were impractical.   

Scott Robbins
W4PA

Bruce McLaughlin wrote:
>  I was responding to Scott whose message is attached below mine. I note that
> I started the message with the name Ron which was obviously a mistake and
> for that I do apologize.
>
> Bruce- W8FU
>
> -----Original Message-----
> From: tentec-bounces@contesting.com [mailto:tentec-bounces@contesting.com]
> On Behalf Of Duane Calvin
> Sent: Thursday, May 29, 2008 6:24 PM
> To: 'Discussion of Ten-Tec Equipment'
> Subject: Re: [TenTec] Information
>
> Who are you responding to?
>
>         73, Duane
>
> Duane Calvin, AC5AA
> Austin, Texas
> www.ac5aa.com  
>  
>
> -----Original Message-----
> From: tentec-bounces@contesting.com [mailto:tentec-bounces@contesting.com]
> On Behalf Of Bruce McLaughlin
> Sent: Thursday, May 29, 2008 4:19 PM
> To: 'Discussion of Ten-Tec Equipment'
> Subject: Re: [TenTec] Information
>
> Ron:
>
> I'm not sure your reply was very fair to Elecraft.  I have and enjoy an
> Orion II but I also have a K2/100 and a new K-3.  The K-3 is still in the
> shakedown mode.  New features and modified features are being regularly
> added with new firmware offered every two weeks or so.  Many of the list
> suggestions have found their way into firmware mods in very short order.
> Frankly, I have yet to encounter a situation where Elecraft has stated that
> a new feature or improvement is "on the list" and has not ultimately been
> incorporated.  Obviously, some features must be higher on the priority list
> than others because they may significantly impact operation of the radio and
> need to be corrected first.  I have also noted incidents where a suggested
> feature has been rejected because it was impractical. I hate to be critical
> but I think your reply implied that Elecraft was being disingenuous.  I
> really don't believe that's the case.
>
> By the way, is any firmware update for the Orion II in sight?  I think the
> noise reduction still needs some work.
>
> Bruce-W8FU
>
> -----Original Message-----
> From: tentec-bounces@contesting.com [mailto:tentec-bounces@contesting.com]
> On Behalf Of Ten-Tec Amateur Radio Sales
> Sent: Thursday, May 29, 2008 3:12 PM
> To: Discussion of Ten-Tec Equipment
> Subject: [TenTec] Information
>
>   
> > yqj: Referring to Elecraft here as being smart, they
> > will state in public that your idea has value - "it's
> > on the list", whether or not it's an actual priority.
> >     
> I'm not sure I understand how that would have benefited Ten-Tec if we had
> done the same thing.  You're saying that
> acknowledging a request publicly and then not acting on it because it's not
> a priority is smart customer service?
>
> When we've done that in the past vis a vis the Orion and other radios we've
> later regretted it.
>
> 73
> Scott Robbins
> W4PA
>
>
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