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Re: [TenTec] Repair Time and Cost of Ownership (COO)

To: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Subject: Re: [TenTec] Repair Time and Cost of Ownership (COO)
From: Barry N1EU <barry.n1eu@gmail.com>
Reply-to: Discussion of Ten-Tec Equipment <tentec@contesting.com>
Date: Wed, 11 May 2016 09:50:24 -0400
List-post: <tentec@contesting.com">mailto:tentec@contesting.com>
Well said John, and thanks for hanging in there!!!

The general response has been very disappointing and the recent ridiculous
low prices I've seen on used Orions is a reflection of this over-reaction.

73, Barry N1EU

On Wed, May 11, 2016 at 9:19 AM, John Henry <jshenry1963@gmail.com> wrote:

> Rick,
>
> I agree with everything you say. But, people are holding the new owner to
> the reputation that TEN-TEC had before RFC/RKR, during RFC/RKR, and are
> burning him for the reputation TEN-TEC built during RFC/RKR, when in
> reality, he really only started service in February of this year, and in
> that time, has been able to acquire parts that RFC/RKR said were no longer
> available and were the reasons that older rigs would never be serviced
> again. That should bring a big jolt in customer confidence in COO due to
> the fact that he can now repair some older rigs if he can get the parts,
> which was not even a question last year, they would not have been accepted
> into service, or, as Steve's, it would have sat on the shelf indefinitely,
> and if Steve inquired about it, he might have had it just shipped back to
> him then without a repair, but, they were able to find the parts needed,
> and were able to repair it, now, Steve can enjoy his Argo II again, I
> applaud Mr. Dishop for finding a way to service this, and others. When
> previous mgmt just sat on it, doing nothing, and probably never would.
> You can't hold him accountable for the time when the previous mess was
> created, and you can't hold him accountable for turn around times for rigs
> that sat in TEN-TEC for months already before he bought TEN-TEC because of
> how screwed up things were during that time period.
>
> So all of this discussion of COO is out the window in my mind if you and so
> many others continue to judge him and TEN-TEC product COO based on the
> screw ups of the previous regimes.
>
> Judge him now for what he does now, NOT the fiasco he inherited, and in my
> mind, he should really be applauded for getting things back on track.
> There will be rigs back in production, in fact, you will hear a promotion
> coming up soon to help kickstart that again.
>
> But, do I hear people applauding him for how well he has turned service
> around? Yes, a few, but mostly, all I hear and in my emails anymore is how
> bad TEN-TEC is and how it's service sucks, been in there 8 mos, no new
> rigs, nothing for sale, no news, etc. etc. He has a plan, yes there are
> hiccups, but, every risk has a mitigation and the process is showing
> success.
>
> 73, KI4JPL
> John Henry
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