For the company I used to work for (the first Baldridge recipient),
IS9000 certification only meant jumping through the hoops the review
committee required. It did not change company attitudes towards their
customers. It did not change attitudes of their managers. It did
introduce a lot of bugs in the computer programs which had to allow
both metric and English units. It is a real mess doing this
conversions -- expecially in the fluid flow and heat transfer area. It
did take a lot of time and cost a lot of money. Guess who paid the
money? The customer, natch.
The Baldridge award was likewise. Please the reviewers. We all did
get a Longenes watch with the company log on it. We had to pay income
taxes on the value of the watch.
After all this it was business as usual -- except with more buggy
computer programs.
73 de Brian/K3KO
Larry Lindblom wrote:
>
> To me it means they have a process in place. But the real issue is in
> consistent
> implementation of the process and its outcomes. If they received a Baldridge
> National Quality Award that would be impressive.
>
> 73 W0ETC
>
> "Bill, W7TI" wrote:
>
> > On Fri, 19 Jan 2001 14:27:27 -0600, Wendell Wyly W5FL wrote:
> >
> > >I certainly hope they do produce very high quality towers, but ISO 9001
> > >certification does not ensure high quality, only consistent quality.
> >
> > _________________________________________________________
> >
> > Actually, it doesn't ensure even that much. It does certify that they have
> > a
> > quality plan in place, but whether they follow it is not guaranteed. It is
> > perfectly possible for an ISO-9001 company to ship a piece of junk amongst
> > the
> > good stuff.
> >
> > 73, Bill W7TI
> >
> > --
> > FAQ on WWW: http://www.contesting.com/FAQ/towertalk
> > Submissions: towertalk@contesting.com
> > Administrative requests: towertalk-REQUEST@contesting.com
> > Problems: owner-towertalk@contesting.com
>
> --
> FAQ on WWW: http://www.contesting.com/FAQ/towertalk
> Submissions: towertalk@contesting.com
> Administrative requests: towertalk-REQUEST@contesting.com
> Problems: owner-towertalk@contesting.com
--
FAQ on WWW: http://www.contesting.com/FAQ/towertalk
Submissions: towertalk@contesting.com
Administrative requests: towertalk-REQUEST@contesting.com
Problems: owner-towertalk@contesting.com
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