Robert, KQ2M, wrote, in part:
> [To] grow a business or be profitable.... you make your
> customers and clients happy. This means:
>
> 1) cheerfully supporting what you sold them, and
> 2) continuing to consistently innovate and create new, high
> quality products that people are pleased to spend new money on.
> some.... manufacturers have failed miserably on both counts.
There is an American company succeeding on both counts, and
about to introduce, later this year with a peek at Dayton, an
outstanding new Amateur product. Their service to customers
is nearly "miraculous" both in quality and speed...and often FREE!
Have a look at the coming "Orion rig" by Ten Tec of Tennessee:
1. Ten Tec's Orion site:
http://www.tentec.com/TT565.htm
2. A site to which ideas are being supplied to Ten Tec as the
design is evolving (though much is already established and
was demonstrated at the Charlotte hamfest a few weeks ago),
see: http://www.qsl.net/w6hk/orion.htm
BTW, Scott Robins, Ten Tec product manager for the Orion,
is one of the top contest operators going today; check out
the standings of W4PA!
I am really looking forward to this coming innovative product for us!
73, Jim KH7M
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