While I am not involved in the day to day shipping of the product, the
topic of custom fees has come up before and is the reason we went with
DHL for the last several years. The shipper we previously used started
charging our customers a fee to some of the units shipped. This is not
customs duty but a charge for preparing the paperwork (brokerage fee) to
say there is no customs duty. DHL had not been charging anything but
obviously that seems in the process of changing. We fill out quite a
bit of paperwork to satisfy our customs, but the shipper that actually
takes the unit across the border has his paperwork to fill out as well.
Possibly the paperwork load has increased (it never gets less!) and they
too have started applying this brokerage fee to recover their costs. We
have been overall satisfied with DHL in their performance with shipments
to the US. It is likely something that most if not all companies will
charge for as the paperwork of shipping across borders gets more
complex. In Canada, we have seen this cost added onto anything that
comes into the country, for many years.
73 Don
VE6JY
-----Original Message-----
From: towertalk-bounces@contesting.com
[mailto:towertalk-bounces@contesting.com] On Behalf Of Al Williams
Sent: February 9, 2007 3:57 PM
To: towertalk@contesting.com
Subject: [TowerTalk] alpha spid rotator
I would like to hear from hams who have purchased an Alpha Spid from the
Canadian manufacturer as to if there was a customs charge and did the
manufacturer pay it or did you the customer pay it?
In October 2005 my Visa statement shows that I paid $1083.99 for the
rotator with mouse option. Shortly thereafter I received a bill from
the shipper (DHL Express) for $25.38. My senior memory recalls that I
called the 800 number of the shipper and explained that the manufacturer
said that I wasn't responsible to pay for it and gave them the
manufacturers representative telephone number (I had also called the
manufacturer who said that there was some sort of mix-up between them
and the shipper).. Yesterday I received a bill from a collection agency
in Texas for the customs charge plus an additional $6.35 penalty!
This is a small charge and I could just go ahead and pay it but I would
like to know if it is usually paid by Alpha Radio, Ltd?
k7puc
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