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Re: [TowerTalk] Fwd: New Fair-Rite Clamp-On -- BAD NEWS

To: <jim@audiosystemsgroup.com>, <towertalk@contesting.com>
Subject: Re: [TowerTalk] Fwd: New Fair-Rite Clamp-On -- BAD NEWS
From: "Patrick Greenlee" <patrick_g@windstream.net>
Date: Mon, 13 Jan 2014 10:32:08 -0600
List-post: <towertalk@contesting.com">mailto:towertalk@contesting.com>
It is good that things turned out about as good as could be expected. Still, if it were me and I had a customer with your situation I would be offering something to try to make up for the hassle. This good will gesture would help keep that customer and give him a happy ending to tell his friends so they don't have such a negative impression of the supplier.

Again, glad it is turning out OK for you.

Patrick NJ5G

-----Original Message----- From: Jim Brown
Sent: Sunday, January 12, 2014 3:32 PM
To: towertalk@contesting.com
Subject: Re: [TowerTalk] Fwd: New Fair-Rite Clamp-On -- BAD NEWS

On 1/12/2014 12:53 PM, Patrick Greenlee wrote:
Don't hold your breath.
Why the negativity? I gave the vendor sufficient background to make a
good case with Fair-Rite. So far, I have been treated well.  I've got an
RMA for the wrong parts, to be shipped on their UPS account, and either
a refund or credit, my choice.

73, Jim K9YC
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