Jim,
Interesting, I guess this makes me happy with having purchased my
SteppIR antennas from Ron Stone, GW3YDX of Vine Antennas in Wales. Ron
has a much better turn around time and is very available.
73 Doug EI2CN
-----Original Message-----
From: TowerTalk [mailto:towertalk-bounces@contesting.com] On Behalf Of Jim
Brown
Sent: 31 August 2014 20:13
To: towertalk@contesting.com
Subject: Re: [TowerTalk] MFJ repairs
On Sun,8/31/2014 12:56 PM, Bill via TowerTalk wrote:
> By the way, my MFJ 259 arrived on Friday....a couple of days short of two
> months from when I shipped it until I received it. Yes, it does work.
While we're talking customer service, my neighbor W6GJB had two equally
bad experiences with SteppIR repairs of motor assemblies for his nearly
new DB18. This was roughly 12-18 months ago. A motor assembly sent in
for repair, 6-8 weeks later he calls, "oh, it's here ready to ship." He
gets it installed, figures out that the other two are also bad, sends
them for repair. 6-8 weeks later he calss, "oh, they're here ready to
ship." And this was for a nearly new antenna in warranty.
I have one of the original 3-el SteppIRs and I love it. But I don't love
their service.
73, Jim K9YC
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