Thomas - as the former owner of a small business, I always wondered if
people were giving me a second chance if I made a mistake. I can tell you
this - if I was made aware of a mistake, it was fixed, handled, and made
right on the spot. I'm hoping that you didn't decide to withhold future
business from DX Engineering and speak negatively of them in a public forum
without at least calling a manager and making them aware of the situation
and how things transpired in your first attempt to rectify the situation.
Yours is the first "they were rude" story that I've ever heard about DX
Engineering. I have a hunch that we've not heard the other side of the
conversation. You'd already experienced the excellent service from them
before, so I'd like to think if you gave them a second chance in proper
fashion through proper channels that you'd see more of the great service
that you'd grown accustomed to from prior dealings.
Give them a call and get a manager (or the owner, Tim Duffy) on the phone
and let them make it right for you, then come back and report that.
To those that say they are overpriced on some things. No argument here, but
I did recently hear that they price match, so maybe that'll help!
73
Matt
KK4CPS
On Sat, Sep 5, 2015 at 3:58 PM, Thomas Noel <tnoel@mac.com> wrote:
> I shared the effusive praise opinion for DXE until a recent transaction. I
> purchased RG8X cable and ordered Crimp/Crimp connectors to go with. The
> connectors supplied were for old style solid conductor 8X cable, and their
> DXE brand coax with a stranded center conductor would not fit into the
> center crimp. When contacted, their only response was “So, what do you
> expect us to do about it?” They would offer no solution, and were very rude
> on the phone.
>
> I will not do business with them again.
>
> Thomas W Noel
> KF7RSF
>
> > On Sep 5, 2015, at 3:36 PM, w1yw via TowerTalk <towertalk@contesting.com>
> wrote:
> >
> > A first rate operation, always helpful, always fast and friendly. Great
> prices. Absolutely no complaints.
> >
> > 73
> > Chip W1YW
> >
> > Sent from my iPad
> > _______________________________________________
> >
> >
> >
> > _______________________________________________
> > TowerTalk mailing list
> > TowerTalk@contesting.com
> > http://lists.contesting.com/mailman/listinfo/towertalk
>
> _______________________________________________
>
>
>
> _______________________________________________
> TowerTalk mailing list
> TowerTalk@contesting.com
> http://lists.contesting.com/mailman/listinfo/towertalk
>
_______________________________________________
_______________________________________________
TowerTalk mailing list
TowerTalk@contesting.com
http://lists.contesting.com/mailman/listinfo/towertalk
|