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Re: [TowerTalk] Rigexpert AA-54 firmware update disaster

To: Raymond Benny <rayn6vr@gmail.com>
Subject: Re: [TowerTalk] Rigexpert AA-54 firmware update disaster
From: Elliott Lawrence via TowerTalk <towertalk@contesting.com>
Reply-to: Elliott Lawrence <wa6tla@icloud.com>
Date: Tue, 2 Mar 2021 08:44:33 -0800
List-post: <mailto:towertalk@contesting.com>
> It’s fortunate that the CEO of DX Engineering monitors this list and was able 
> to help.  The real question was why didn’t the person at DX Engineering that 
> Ken talked with didn’t know how to help him!
> 
> 73
> Elliott WA6TLA


> On Mar 2, 2021, at 8:31 AM, Raymond Benny <rayn6vr@gmail.com> wrote:
> 
> I have an AA-54 analyzer and would like to upgraded the firmware. Is there
> any reason I cannot do it myself?
> 
> I realize that Ken had problems but is this typical?
> 
> Ray,
> N6VR/W7YA
> 
> On Tue, Mar 2, 2021, 6:20 AM Ken WA8JXM <wa8jxm@gmail.com> wrote:
> 
>> Tim,
>> Thank you very much, I appreciate the help and the quick response!
>> 
>> 73,
>> Ken WA8JXM
>> 
>> On Mon, Mar 1, 2021 at 11:42 PM Tim Duffy <k3lr@k3lr.com> wrote:
>> 
>>> Hello Ken
>>> 
>>> DX Engineering will help you - as we do for all customers. Send it to DX
>>> Engineering and we'll upgrade the software and send it back to you. No
>>> charge for anything.
>>> 
>>> 73
>>> Tim K3LR
>>> CEO DX Engineering
>>> 
>>> -----Original Message-----
>>> From: TowerTalk [mailto:towertalk-bounces@contesting.com] On Behalf Of
>> Ken
>>> WA8JXM
>>> Sent: Monday, March 1, 2021 11:38 PM
>>> To: Towertalk
>>> Subject: [TowerTalk] Rigexpert AA-54 firmware update disaster
>>> 
>>> I recently tried the firmware update from the Rigexpert website and ended
>>> up with a disaster.
>>> 
>>> The firmware update failed and now when I turn the unit on, the screen is
>>> nothing but hex trash.
>>> 
>>> I tried the Rigexpert website and they told me to contact my national
>>> reseller.  I contacted DX Engineering, where I purchased the unit.  They
>>> checked into it and said my only hope was to send it back to the Ukraine
>>> and that would probably cost as much as a new unit :(
>>> 
>>> Does anyone have experience recovering from such an issue or suggestions?
>>> 
>>> tnx es 73,
>>> Ken WA8JXM
>>> _______________________________________________
>>> 
>>> 
>>> 
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