I can appreciate you frustration with poor customer skills. I've been on both
ends of the game and know what's going on. Complaining here will do you
no good in getting it solved. If you want to get some REAL action, write a
letter
to the company owner (not manager or boss) detailing the situation. Suggest
that you include a comment about telling ten other hams about the bad
experience. Do this via snail-mail, do not call or e-mail or face-to-face.
On the flip side:
Do the same letter rewarding a good experience. Here, if it's a local store
pay a personal visit. You will gain a friend for life.
Dave
WA0ZZG
Mills, Chuck wrote:
> Sandy,
> Glad to hear your experience was positve. In April 1998, I sent a FT8100
> in for service and the return time was approximately 8 weeks. I apologize
> for the bandwidth but I've got to get this one off my chest and see if I'm
> the only one who has had this happen. With that said, let me clarify:
>
> o - Dayton 1997, FT8100 purchased from Michigan Radio.
> o - Radio was first sent to Michigan Radio who did not see a problem and
> sent the radio back to me. I was out approx. $20.00 in shipping charges.
> They acted as if they didn't want to be bothered with me.
> o - Ran the rig for about 10 more months only to notice the receive was
> WAAAAY down. I called Michigan Radio, they advised to send it back (still
> under warranty). It turned out to be a burned out pin diode in the
> duplexer. I sent it back, they sent it to Yaesu for service, they called
> about 7 weeks later that the radio was fixed and they needed a credit card
> for the shipping. I gave it to them and much to my chagrin, I found out
> that I paid to ship the radio to them, for them to ship the radio to Yaesu,
> for yaesu to ship it back and for them to ship it to me. Why didn't they
> just advise me to ship it direct to Yaesu instead of quadruple dipping on me
> and adding 2-3 weeks to the repair not to mention the few days they most
> definitely sat on it??? Also, when the radio wasn't back after about 4
> weeks,I called for a status and was met with the most rude, discourteous
> service I have EVER had from any vendor of any kind. To quote exactly,
> when I called, gave my name and inquired about the radio, the lady I spoke
> to asked someone else in the office (without covering up the phone so I
> could here) about the status and I heard, "Tell that guy I got stack of
> orders two feet high here!!! We just got back from Dayton and I don't know
> where in the hell his radio is!!!". Very rude, very poor business. If I
> spoke to one of my customers like that, I would most likely be fired.
> Michigan Radio simply won't get any more of my business. The extra few
> bucks is worth it to go through AES and Ham Radio Outlet. Their virtually
> no hassle returns (repair/warrantly returns....) is worth it!!!
>
> I was pretty much turned off to Yaesu. Now, the radio needs sent back again
> for replacement of the transmit switching diodes. I am sending direct to
> Yaesu this time. Let's hope the third time is a charm.
>
> Thanks for letting me vent on this one. It still fumes me!!!!!
>
> Chuck W3YNI
> -----Original Message-----
> From: Sandy Lynch [mailto:slay@netcom.com]
> Sent: Saturday, April 24, 1999 1:17 AM
> To: yaesu@contesting.com
> Subject: [Yaesu] Yaesu Service - only TWO weeks!
>
> Well ... one fellow mentioned that the turn around time at
> Yaesu Service is around 7 weeks ... my experience is a bit
> different.
>
> In the past year, I have submitted two Yaesu rigs for
> service. The first was a year ago ... an old FT-757GX/II.
> I was quoted 6 weeks for service and return ... the actual
> time was around 3 weeks.
>
> My most recent experience is with a newer item, still under
> warranty ... that product was turned around in a little over
> two weeks from the time I took it down to the UPS center, until
> the time it showed up on my doorstep. FANTASTIC!
>
> BIG TIME KUDOS to the Yaesu Service Center crew. I received my
> rig only a few days after I received the yellow post card from
> them saying it would be taking about two weeks .....
>
> FWIW .... I've also used the main Yaesu service center in
> Kawaguchi, Japan when I lived over there ...I've ALWAYS been
> pleased with their response ... and the costs weren't bad
> either.
>
> 73, Sandy W7BX/7J1ABV
> w7bx@arrl.net
> Portland, Oregon
>
> --
> FAQ on WWW: http://www.qsl.net/k7on/yaesu.html
> Submissions: yaesu@contesting.com
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>
> --
> FAQ on WWW: http://www.qsl.net/k7on/yaesu.html
> Submissions: yaesu@contesting.com
> Administrative requests: yaesu-REQUEST@contesting.com
> Problems: owner-yaesu@contesting.com
> Search: http://www.contesting.com/km9p/search.htm
--
FAQ on WWW: http://www.qsl.net/k7on/yaesu.html
Submissions: yaesu@contesting.com
Administrative requests: yaesu-REQUEST@contesting.com
Problems: owner-yaesu@contesting.com
Search: http://www.contesting.com/km9p/search.htm
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