Denton,
I think T-T is going through some changes and things like the notice you
received are part of that. I just had a unit repaired by them and got the very
same first email. I ignored it and when the radio was repaired they sent a
real notification including the actual labor time and parts costs + tax + s&h.
The repair was done and finished in exactly the estimated time, BTW.
The good news was that they tossed my jerry-rigged packaging and sent the Eagle
back in a real nice OEM shipping box with the new sandwich design that clamps
the rig between two plastic layers that allows the unit to “float” without
touching cardboard or foam blocks, etc. I reused it when I sold the Eagle to
its new owner. Moral: Save the boxes.
I think we have to kick back and give T-T some slack for a bit to let them
adjust to their new way of doing things.
Donald Giles
dgcantrade@gmail.com
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