On 8 Nov 2004 at 11:53, Alan C. Zack wrote:
> I had a very bad experience with F12 customer service even to the
> point of a face to face chance to ask my question to the owner at
> Visalia after months of no replies to my emails or phone calls. I was
> missing a part. Basically I was told it was not a F12 problem but his
> vendors fault, not his, and he couldn't help me, even though I bet he
> had some spares sitting around.
I've experienced just the opposite! I had a C-3, then a C-4SXL, and
I broke a couple of U-bolts and bolts. I broke them. Not Force-12,
and not HRO (where I bought the antenna.) I promptly received new
replacement parts, and even some spares.
I doubt whether they had many spares sitting around at Visalia.
The worst problem at Force-12 seems to be sporadic communications.
I've had responses ranging from "instant" to "none" (or at least
"long-delayed.")
73,
George T. Daughters, K6GT
_______________________________________________
See: http://www.mscomputer.com for "Self Supporting Towers", "Wireless Weather
Stations", and lot's more. Call Toll Free, 1-800-333-9041 with any questions
and ask for Sherman, W2FLA.
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