Without taking sides, gentlemen, can we try to be civil?
73, kellyve4xt
> Date: Mon, 13 Apr 2015 21:50:03 -0400
> From: normanlizeth@gmail.com
> To: ve9aa@nbnet.nb.ca
> CC: towertalk@contesting.com
> Subject: Re: [TowerTalk] More from the M2 antennas quality control file
>
> You've got to be kidding me. So I'm at fault for getting a box worth
> $700 that's filled with mistakes?? Where does that skewed logic come
> from?
>
> What does the value of a dollar mean, anyway? I spent money in order
> to play with my satellite gear rather than fiddle with my T-100, build
> jigs, cut elements and build matching networks. In this case, the
> manufacturer made a BAD BAD oopsie.
>
> Are you an engineer? If so, what were you doing when the statistical
> method behind six sigma quality was discussed?
>
> Let me refresh your memory if you don't know or haven't got the
> message: The number of failed products manufactured is directly
> related to the number of defective components in it. In this case, a
> defective product, produced by a manufacturer cutting corners shows up
> in my hands.
>
> Here's a clue for you: If I have one that's wrong, there are others.
>
> I'll continue giving M2 antennas bad publicity. Those pictures on
> Flickr are going to stay. When they show me that they can fix an
> obvious problem, like more than 50% of an antenna being the wrong
> size, I'll quit.
>
> Personally, I don't care if you think the moon is made of green
> cheese. I know exactly what happened, have pictures to prove it, the
> physical part (antenna) to back it up and most importantly, the
> receipt.
>
> M2 antennas quality control AND customer service leave much to be
> desired. There's no doubt about that.
>
> Feel free to astroturf somewhere else.
>
> On Mon, Apr 13, 2015 at 9:19 PM, Mike Smith VE9AA <ve9aa@nbnet.nb.ca> wrote:
> > Norman,
> >
> >
> >
> > So you say you got a bunch of elements that you believe are not correct.
> > (whether it's 6, 10 or 20 doesn't matter) and you paid some ~$700 for this
> > antenna, correct?
> >
> > Whether I (or anyone) even believes your measurements are accurate doesn't
> > matter. YOU believe you got all (or most, or some) of the wrong parts.
> > (whether it's a design flaw, a diagram typo(s) or poor QC is not really the
> > issue.
> >
> > You are convinced the elements are mostly (or partially) wrong. Fair
> > enough.
> >
> >
> >
> > I believe one poster noticed when he went over your picture and measurements
> > and compared them to the diagram more elements lined up than (perhaps) you
> > first saw. I would also say "fair enough".
> >
> >
> >
> > When you called M2 on the phone and calmly said you got some/all/most of the
> > wrong elements, they said (I'm paraphrasing on your behalf) "tough sh!t" ?
> > (really?!?!?! it was that cut and dry? Really?)
> >
> >
> >
> > Did you try to work out something with them?
> >
> >
> >
> > Something doesn't add up. It's a small market. Companies want repeat
> > business and glowing reviews. This smacks of quite the opposite.
> >
> > Most responsible companies would've either had you immediately box up and
> > send it back for a replacement
> >
> > or possibly, if you knew exactly which elements were incorrect/wrong, sent
> > you the replacements. Some companies would've just refunded your money I
> > guess.
> >
> >
> >
> > Nobody wants bad PR like you've generated here. Not even a fairly
> > well-to-do company like M2.
> >
> >
> >
> > Is there more to your story that you are perhaps not sharing?
> >
> >
> >
> > Like, what exactly was said during this phone call? I have to think
> > something might be missing.
> >
> >
> >
> > I don't know you, nor would I presume to know what transpired during this
> > call, but it's a gut feeling the whole story is just not being presented as
> > it transpired.
> >
> >
> >
> > Or , you know what.maybe they WANT to go out of business>!>? (but I don't
> > most companies would want that) (hi)
> >
> >
> >
> > Look, I hope you get it resolved. I get you are upset and I can appreciate
> > that you may not get the outcome you were hoping for, but seems this thread
> > has revealed much about the 432 antenna but not all.
> >
> >
> >
> > 73 de Mike VE9AA
> >
> >
> >
> >
> >
> > Mike, Coreen & Corey
> >
> > Keswick Ridge, NB
> >
> >
> >
> > _______________________________________________
> >
> >
> >
> > _______________________________________________
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> > TowerTalk@contesting.com
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