[CQ-Contest] re: Casual contesters...

[bogus at does.not.exist.com]

Hi,

	I also subscribe to CQ Magazine for its contest listings.

	I understand that it might not be good for all contesters to stop 
	their subscriptions because that might cause CQ Magazine to
	experience hard times and thus not continue to sponsor contests.

	I understand that contest results are not printed until just before
	the next running of the contest in order to stimulate interest in
	the next running of the contest.

	What I don't understand is why CQ is so slow with shipping out the
	plaques.  (We saw reasons for the late certificates listed on this
	reflector about a year ago.  It was obvious to me that efforts were
	being made in good faith.)  I am owed a plaque from 3 years ago, and
	sadly enough there are many people owed them from longer than that.
	Perhaps CQ Magazine forgets that failure to deliver a promised
	product in a timely manner amounts to a customer service problem,
	and that customer service problems are very often the cause of lost
	sales.  We are, after all, on a two way street.  So, I fully
	understand why someone would decide to let his CQ subscription lapse.
	
73, Dave Clemons K1VUT

Dave Clemons

dave at egh.com
Evans Griffiths & Hart, Inc.
55 Waltham Street, Lexington, MA 02421
(781)861-0670, (781)860-9321 (Fax)


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