[RFI] FW: TV set RFI questions
Pete Smith <firstname.lastname@example.org>
Mon, 24 Jul 2000 14:22:08 +0000
At 09:14 AM 7/24/00 -0500, EDWARDS, EDDIE J wrote:
>Below is an example of why RFI is such a problem for consumers. This is a
>response by Panasonic to my questions about TV RFI. Even TV manufacturer's
>don't seem to understand the problem, or at least their customer service
>folks don't have a clue at all. I'll probably get the same response from
>JVC as well. Sony just e-mailed me their 800 number which has a VRU that
>dead-ends me at a busy signal every time. Lot's of help that is! I won't
>be buying Sony this time.
ARRL HQ used to maintain a list of engineering contacts at the various
companies who were more knowledgeable than the 800-number crowd. You might
try an e-mail to W1RFI@arrl.org.
These days, an awful lot of 800-number customer service is being outsourced
to telemarketing shops where the only info the people have is what they
have been given in their script.
73, Pete Smith N4ZR
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