[RFI] FW: TV set RFI questions

Pete Smith Pete Smith <n4zr@contesting.com>
Mon, 24 Jul 2000 14:22:08 +0000

At 09:14 AM 7/24/00 -0500, EDWARDS, EDDIE J wrote:
>Below is an example of why RFI is such a problem for consumers.  This is a
>response by Panasonic to my questions about TV RFI.  Even TV manufacturer's
>don't seem to understand the problem, or at least their customer service
>folks don't have a clue at all.  I'll probably get the same response from
>JVC as well.  Sony just e-mailed me their 800 number which has a VRU that
>dead-ends me at a busy signal every time.  Lot's of help that is!  I won't
>be buying Sony this time.

ARRL HQ used to maintain a list of engineering contacts at the various
companies who were more knowledgeable than the 800-number crowd.  You might
try an e-mail to W1RFI@arrl.org.

These days, an awful lot of 800-number customer service is being outsourced
to telemarketing shops where the only info the people have is what they
have been given in their script.

73, Pete Smith N4ZR

The World Contest Station Database 
is back up and running at

FAQ on WWW:               http://www.contesting.com/FAQ/rfi
Submissions:              rfi@contesting.com
Administrative requests:  rfi-REQUEST@contesting.com
Questions:                owner-rfi@contesting.com