[RFI] FIOS vs DSL

[myles Landstein]

why would you wait so long before you complaign?   I give you they screwed up, but customers have responsibility too if they really want something if it was me i’d be on them day after they promised if nothing happened  id be asking for a supervisor

if your in FL send me a pvt msg  i can try to help out  if your still interested in comcast


cheers 


myles Landstein
myles.landstein at gmail.com



> On Feb 23, 2017, at 5:33 PM, Rob Atkinson <ranchorobbo at gmail.com> wrote:
> 
> Before you get mixed up with Comcast, read my story:
> 
> I wanted to leave AT&T DSL and get Comcast (Xfinity) fast fast
> internet.  Same price but a lot faster.  The Information Superhighway
> right?  I don't want TV or anything else, just internet.
> I go to the Xfinity store and tell a service rep what I want.  Okay
> sir no problem.  He takes down all my information and says in a week a
> guy will be at my house to set me up.  No need for me to be there.
> Then I'll get notified and we can go to step 2.
> 
> I leave and wait.  .... nothing.  After a month I go back.  Gee sir,
> no idea what the problem is but let me get a copy of a utility bill
> and your drivers license and we'll do it again high priority.   I get
> an email address and special subject line to send these pdf file scans
> to.  License scan and utility statement.  I do all that next day at
> the office.  Nothing ever happens.  A month or two later I see an
> Xfinity Comcast guy in my neighborhood working on cable and tell him
> my tale.
> 
> Him:  Did you follow up?
> 
> Me.  No.
> 
> Him:  Why not?
> 
> Me:  Because if this is how they treat a prospect, then I don't want
> to be a customer.
> 
> And, "Did you follow up" is not what I'd call a great customer service
> mentality, although that was just that one guy.
> 
> Consider yourself warned.  I am still with slow but working AT&T DSL
> but it is better than a vapor-install and I am glad I didn't cancel my
> DSL.
> 
> Now back to RFI stuff.
> 
> 73
> 
> Rob
> K5UJ
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