[TenTec] Getting service for a Ten-Tec?

[Clark Savage Turner WA3JPG]

> In <66bqf1$8jm@nntp02.primenet.com> kenk@primenet.com (Ken Knecht) writes:
> 
> >I'm trying to find a repair center to get my old Ten-Tec Century/21 fixed. The 
> >dial doesn't turn with the knob. Despite a handful of spline, allen, philips, 
> >and regular screwdrivers of various sizes I can't loosen the knob set-screw so 
> >I can take things apart and see what's wrong.
> 
> >Anyhow, to get authorization to send them the transceiver for repair, I 
> >emailed Ten-Tec three times, no response. Called, was told someone would get 
> >back to me, nobody did. Sent them a snail mail with my snail and email address 
> >and phone number two weeks ago, no response. I'm afraid to ship it - I'll 
> >probably get it back untouched shipped collect because I have no return 
> >authorization number. I think the "legendary" service mentioned in their ads 
> >should be more accurately changed to "mythological". Guess what brand of ham 
> >radio equipment I'll never buy again?
> 
> >Anyhow, I need to find a good service shop, preferably in the southwest, or at 
> >least west, to hold down the shipping charges. I'd prefer to use someone that 
> >has been recommended to me rather than pick someone blind from the ads in QST.
> 
> Hard to understand.  I am sorry about your problems.
> 
> Anyway, you don't need an "authorization number" from Ten Tec.
> You may find that they are the only place that still carries
> parts and will service an older transceiver like this.  To
> get service, you telephone them in Sevierville at 423 453 7172
> and they will just tell you to ship it with a note explaining
> the problem as thoroughly as you can, and they will give you
> their approximate turnaround time this week (I think it is
> about two weeks right now, my OMNI is down there).
> 
> Ten Tec does not use email for customer service, other than
> some posts to a reflector and some other announcements.  I think
> they ought to change that, too, btw.
> 
> I have had Tom Miller here in California work on a Ten Tec of 
> mine in the past, he was fine.  He advertises in the back of
> QST I think.  
> 
> Very good luck.
> 
> Clark
> WA3JPG
> 

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