[TenTec] Re: Hercules

[Vince & Betty]

To add to what Joe said, I recently had to return my two-month old Omni Six
Plus on warranty to the factory with a leaky final amp transistor. I FedEx'd
it (economy) and received it back from TT (via FedEx) ONE WEEK LATER (seven
days to be exact). INCREDIBLE!!!

    Vince/K7NA
    Carlsbad, CA


> From: "Joe Malloy" <jmalloy@hamilton.edu>
> Date: Thu, 11 May 2000 09:26:19 -0400
> To: "Gerald C Totten" <gctotten@juno.com>, <tentec@contesting.com>
> Subject: RE: Re: [TenTec] Re: Hercules
> 
> 
> Let me add my two cents: I haven't had to spend much time on the phone but
> have mailed in rigs for repair.  The Argosy I bought in 1981 was not
> transmitting out of the box, so I returned it to Ten-Tec and figured they'd
> keep it for a month or two or three -- such was my experience on repairs.
> They really shocked me: I had the repaired unit back within two weeks.  That
> made me a Ten-Tec customer.  Whether it's been a small order (like the 1330)
> or a large one (getting a new PTO in my Corsair I), whether it's for parts
> or a complaint (about the LED display on the Corsair's external VFO unit),
> they've responded quickly and have been simply honest with me.  You can't
> ask for more than that!
> 
> 73,
> 
> Joe, W2RBA

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