[TenTec] WOW SERVICE on ARGO V!

[John/K4WJ]

At 11:18 AM 11/23/02 -0500, you wrote:
>I was wondering when someone would put 2+2 together and figure out that
>touting GREAT service for a month old radio might not really be such a
>great thing to brag about, assuming of course that the user didn't break 
>it...

Jeff

You appear to be comparing "service" with "reliability" and these are two 
different issues.

The reliability factor measures how long between failures. You sure don't 
want a new rig to fail soon after you put it on the air. However, the 
manufacturer doesn't exist that doesn't have some rate of new rig failures. 
They strive to keep the number as low as possible.

The service factor measures how well the servicing company repairs the rig 
and how long it takes them to return it to you.

So if your new Orion fails soon after you receive it, it isn't a servicing 
issue, it is a reliability issue.

Great Service is Great Service!
73..de John/K4WJ
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   John/K4WJ in Pembroke Pines, FL
    QTH  26 00 51 N
         80 16 16 W

K8PXG from 18 Jun 59 to 11 Feb 97
K8WJ  from 12 Feb 97 to 07 Apr 97
ZF2HZ from 17 May 84 to 31 Dec 84
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