[TenTec] WOW SERVICE on ARGO V!

[Gary Hoffman]

Indeed, great service IS great service.

As far as reliability is concerned, the radio is MOST likely to
fail when it is brand new.  All the electronics are going through the
well known bathtub curve of reliability at that time.  And we could not
afford to
buy radios that were burned-in all the way through the infant mortality
hours of operation.  Further, the more complex and fully featured the
radio - the more parts - the more early failures.  You just cannot beat
the physics.

I think Ten-Tec is head and shoulders above the rest.

73 de Gary, AA2IZ

----- Original Message -----
From: "John/K4WJ" <k4wj@bellsouth.net>
To: "Jeffrey Davis" <ke9v@comcast.net>
Cc: <tentec@contesting.com>
Sent: Saturday, November 23, 2002 1:57 PM
Subject: Re: [TenTec] WOW SERVICE on ARGO V!


> At 11:18 AM 11/23/02 -0500, you wrote:
> >I was wondering when someone would put 2+2 together and figure out that
> >touting GREAT service for a month old radio might not really be such a
> >great thing to brag about, assuming of course that the user didn't break
> >it...
>
> Jeff
>
> You appear to be comparing "service" with "reliability" and these are two
> different issues.
>
> The reliability factor measures how long between failures. You sure don't
> want a new rig to fail soon after you put it on the air. However, the
> manufacturer doesn't exist that doesn't have some rate of new rig
failures.
> They strive to keep the number as low as possible.
>
> The service factor measures how well the servicing company repairs the rig
> and how long it takes them to return it to you.
>
> So if your new Orion fails soon after you receive it, it isn't a servicing
> issue, it is a reliability issue.
>
> Great Service is Great Service!
> 73..de John/K4WJ
> ***********************************************************
>    John/K4WJ in Pembroke Pines, FL
>     QTH  26 00 51 N
>          80 16 16 W
>
> K8PXG from 18 Jun 59 to 11 Feb 97
> K8WJ  from 12 Feb 97 to 07 Apr 97
> ZF2HZ from 17 May 84 to 31 Dec 84
> ***********************************************************
>
>
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