[TenTec] dealer networks: AES NO value added

[Randy & Cara Randall]

This will be my last post on the subject:

Randy & Cara Randall wrote:

> I worked for a small telephone interconnect in the early 80's an they 
> sold product retail also.
> If we sold a defective product we sent the device back to the 
> distributor or manufacturer and they worried about it being used. (We 
> would sometimes buy the refurbished goods back and sell them at a 
> generous discount.  Made a good loss leader for us.)  The customer 
> left the store happy with his/her new product.     We later received a 
> credit for the defective goods and all was well.   The vast majority 
> of businesses can  do this and survive.  Thank goodness for TenTec and 
> other quality vendors and businesses.
>
> Randy AB9GO   
>
> Robert & Linda McGraw K4TAX wrote:
>
>> Randy:
>>
>> I can appreciate your frustration.  At the same time I can relate to you
>> that I deal with and do business (not in electronics) with a Dealer 
>> network.
>> All warranties are "factory warranties".  This means the Dealer simply
>> passes through the warranty from the manufacturer to the 
>> purchaser/end user.
>> What ever the factory policy is, is the policy.  That's the way we 
>> have to
>> play the game.
>>
>> Now, should one encounter an understanding dealer, one that wishes to 
>> take
>> some financial risks, one that chooses to keep their customers happy, 
>> then
>> and only then will they exchange a radio.    We do the same and then 
>> have
>> the defective repaired and then it is necessary to sell the product as a
>> used and repaired product.  Bottom line, we take it on the chin 
>> financially.
>>
>> I know this doesn't help, but today's business is based on 3 to 5 
>> percent
>> profit.  Not a lot to play with in the face of mail order 800 numbers.
>>
>> 73
>> Bob, K4TAX
>>
>> ----- Original Message -----
>> From: "Randy & Cara Randall" <crrandal at earthlink.net>
>> Cc: <tentec at contesting.com>
>> Sent: Saturday, February 01, 2003 5:02 PM
>> Subject: Re: [TenTec] dealer networks: AES NO value added
>>
>>
>>  
>>
>>> My father in law KB9VRY purchased a radio at AES to have it fail a day
>>> or two after recieving it.  A call to AES got him " We'll send it back
>>> to the manufacturer or you can."  How about a new radio and AES send 
>>> the
>>> defective one back?  No way.  No new radio.  He nor I will ever buy 
>>> from
>>> them again.  I buy all my stuff from our local ham store now.  They 
>>> give
>>> you a 10 day exchange on defective equipment at least and I had 
>>> problems
>>> with a Maha 777 PLUS and they exchanged it past the usual 10 day 
>>> period.
>>>  AES die, die, DIE!
>>>
>>>   
>>>
>>>> Randy AB9GO
>>>>
>>>>     
>>>
>>>
>>> _______________________________________________
>>> TenTec mailing list
>>> TenTec at contesting.com
>>> http://lists.contesting.com/mailman/listinfo/tentec
>>>
>>>   
>>
>>
>>
>>
>>  
>>
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